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- Tasks: Support clients by managing orders and ensuring smooth operations in manufacturing.
- Company: Join a dynamic manufacturing company focused on customer satisfaction.
- Benefits: Competitive salary, growth opportunities, and a collaborative work environment.
- Why this job: Be the vital link between customers and production teams, making a real impact.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Gain valuable training in manufacturing processes and operational efficiency.
The predicted salary is between 28800 - 48000 £ per year.
We are searching for a detail-oriented Customer Service Representative to support our clients' manufacturing operations. This role blends customer engagement with operational coordination, including inventory tracking, demand forecasting, production planning support, and fulfilment oversight. You’ll be a key link between our clients, production teams, and logistics partners, ensuring smooth order flow and customer satisfaction.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries, order updates, and issue resolution
- Manage customer orders from entry to delivery, ensuring accuracy and timeliness
- Coordinate with sales, production, and warehouse teams to confirm product availability and lead times
- Monitor raw materials and finished goods inventory levels; flag shortages or overstock risks
- Support demand planning by analysing customer order patterns and seasonal trends
- Assist in forecasting demand for key products and raw materials
- Liaise with production planning to align customer requirements with manufacturing schedules
- Track fulfilment status and proactively communicate delays or changes to customers
- Maintain accurate records of customer interactions, orders, and logistics updates
- Provide feedback to improve customer service processes and operational efficiency
Qualifications
- Experience in customer service within manufacturing or supply chain environments
- Familiarity with ERP systems, order management platforms, and inventory tracking tools
- Strong communication and relationship-building skills
- Ability to interpret production schedules and inventory reports
- Detail-oriented with strong organizational and time management skills
- Diploma or equivalent; degree in business or supply chain preferred
Preferred Skills
- Knowledge of manufacturing processes and terminology
- Experience with demand forecasting and production planning tools
- Understanding of SKUs and product lifecycle
- Proficiency in Microsoft Excel and ERP systems
What We Offer
- Competitive salary and benefits package
- Opportunities for growth in operations and supply chain management
- Collaborative and inclusive work environment
- Training in product knowledge and manufacturing workflows
Customer Service Representative - Manufacturing employer: The Clay Partnership Ltd
Contact Detail:
The Clay Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Manufacturing
✨Tip Number 1
Network like a pro! Reach out to people in the manufacturing and customer service sectors. Use LinkedIn to connect with industry professionals and join relevant groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their manufacturing processes and how your role as a Customer Service Representative fits into the bigger picture. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable with common questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Representative - Manufacturing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially within manufacturing or supply chain environments. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. We love seeing personality, so let your enthusiasm for the role come through.
Showcase Your Skills: Mention any familiarity you have with ERP systems, order management platforms, and inventory tracking tools. We’re looking for detail-oriented candidates, so highlight your organisational skills and ability to manage multiple tasks effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Clay Partnership Ltd
✨Know the Manufacturing Lingo
Familiarise yourself with key manufacturing terms and processes. This will not only help you understand the role better but also impress your interviewers with your industry knowledge.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved service processes. Highlight your communication skills and how you build relationships with clients.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks, such as tracking orders and coordinating with different teams. Use specific examples to illustrate your attention to detail and time management abilities.
✨Research the Company’s Operations
Take some time to learn about the company’s manufacturing processes and supply chain operations. This knowledge will help you ask insightful questions and show your genuine interest in the role.
