At a Glance
- Tasks: Join a friendly team to manage patient appointments and ensure smooth communication.
- Company: Clatterbridge Cancer Centre - Wirral, committed to diversity and inclusion.
- Benefits: Competitive salary, full-time hours, and opportunities for skill development.
- Other info: Dynamic work environment with support networks and career growth opportunities.
- Why this job: Make a real difference in patients' lives while gaining valuable administrative experience.
- Qualifications: GCSEs in Maths & English, customer service experience, and strong admin skills.
The predicted salary is between 25760 - 27476 £ per year.
Main area: Administration
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Occasional Bank holidays)
Job ref: 158-26-096-ARRST
Site: The Clatterbridge Cancer Centre - Wirral
Town: Wirral
Salary: £25,760 - £27,476 per annum
Salary period: Yearly
Closing: 11/06/2026 23:59
Job overview:
This role is working Monday - Friday 8am-6pm on a shift basis with occasional Bank Holidays. An exciting opportunity has arisen in Clatterbridge Cancer Centre - Wirral for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.
The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within the Admin Services Department and variety in their day-to-day activities.
The post holder will also be responsible for ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous.
Main duties of the job:
- Scheduling of complex Computer Planning and Radiotherapy appointment booking as per protocols
- Ensure appropriate administrative actions for Computer Planning and Radiotherapy Booking are completed whilst achieving our Key Performance Indicators
- Communicate with patients regarding appointments liaising with Clinicians and other clinical teams regarding complex cases - via telephone, text service & email and deal with barriers to understanding
- Change, amend and cancel appointments at the request of the appropriate teams and patients
- Allow early opportunity to escalate capacity issues in accordance with pathway targets
- Organise interpreters where needed for patient Planning and Radiotherapy appointments
- Maintain and improve own skills by undertaking appropriate training and development opportunities relevant to the post.
- Maintain and ensure 100% compliance with all mandatory training using ESR
- To participate in all administrative and clerical duties
- To maintain confidentiality at all times
- To have a knowledge of a range of procedures and appointments across multiple services
- Requires multitasking
- Using multiple applications
- Supporting other teams/areas within the Hub
- Reception cover
Person specification:
Qualifications:
- GCSE Qualifications in Maths & English at Grade C or above
- Vocational Qualification Level 3
Knowledge & expertise:
- Knowledge of a range of administration systems
- Experience in an office environment
- Front of house experience in a customer service area
- Previous office experience
- Scheduling of patients' appointments
We promote and support diversity in our workforce. The Trust has staff networks such as Ethnic Diversity Staff Network, LGBTQ+ Staff Network, Armed Forces Staff Network, MAPLE Staff Network & Menopause Support Group. The Trust does not tolerate discrimination, bullying or harassment and has firmed up processes for reporting this, including a dedicated Freedom To Speak Up (FTSU) Guardian.
Applicants will receive a DBS check. The cost of processing a new DBS application is met by the successful applicant. DBS costs are recovered via salary deduction following commencement in post - further details including cost are available from the Recruitment Team. It is a Trust recommendation that candidates requiring a DBS check subscribe to the DBS Update Service.
Candidates who withdraw post-DBS submission will be invoiced for the full cost of the check including administration fee. Applicants will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Patient Services Officer in Bebington employer: The Clatterbridge Cancer Centre
The Clatterbridge Cancer Centre in Wirral is an exceptional employer, offering a supportive and inclusive work environment where diversity is actively promoted. As a Patient Services Officer, you will benefit from comprehensive training opportunities, a collaborative team culture, and the chance to make a meaningful impact on patient care while enjoying a fulfilling work-life balance with regular hours and occasional bank holidays.
Contact Details:
The Clatterbridge Cancer Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Officer in Bebington
✨Tip Number 1
Get to know the company! Research Clatterbridge Cancer Centre and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Services Officer, you'll be liaising with patients and clinicians. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle complex conversations smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about the position. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Patient Services Officer in Bebington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Services Officer role. Highlight your relevant experience in administration and customer service, and show us how you can contribute to our friendly appointment team.
Showcase Your Skills:We want to see your excellent administration skills shine through! Mention your proficiency with Microsoft applications and any experience you have with patient records or hospital databases. This will help us understand how you can hit the ground running.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Clatterbridge Cancer Centre
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Services Officer. Familiarise yourself with the key duties like scheduling appointments and communicating with patients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Skills
Highlight your administration skills and experience with Microsoft applications during the interview. Be ready to discuss specific examples of how you've successfully managed patient records or handled complex scheduling in previous roles. This will show that you're well-prepared for the tasks at hand.
✨Practice Communication
Since the role involves liaising with patients and clinical teams, practice clear and effective communication. You might be asked to role-play a scenario where you need to explain appointment details to a patient. Being articulate and empathetic will set you apart.
✨Emphasise Teamwork
As a Patient Services Officer, being a good team player is crucial. Prepare to discuss how you've collaborated with others in past roles. Share examples of how you’ve supported colleagues or contributed to a positive team environment, as this aligns with the Trust's values.
