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- Tasks: Provide friendly virtual reception services and support patients during their care journey.
- Company: Join The Clatterbridge Cancer Centre, a leading NHS cancer care provider.
- Benefits: Enjoy a supportive team environment with opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: Good education, computer skills, and previous office experience required.
- Other info: Dynamic role with potential weekend shifts and a commitment to diversity.
The predicted salary is between 24000 - 36000 £ per year.
We actively promote diversity and inclusion. Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position.
Monday to Friday shifts week 1 0800 - 1600 and week 2 1000 - 1800, 7.5 hours each day working on a rota basis across CCC-Liverpool and CCC-Paddington. May include weekends and bank holidays on an ad hoc basis.
The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role; however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.
- To provide a professional, friendly and effective virtual reception service directly to patients and relatives.
- Liaise with volunteer staff to ensure that visitors are escorted and supported.
Main duties of the job:
The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk. As a Patient Services Clerk within the Admin Services Team, you will play a key role in supporting patients during their inpatient ward stays and outpatient appointments and provide administrative support to the clinical teams.
Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure. A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but it is essential that you have previous office experience ideally in an NHS environment.
You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling virtual appointments and telephone enquiries.
We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team.
About us:
The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man. Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work. We are - Kind, Empowered, Responsible, Inclusive.
Job responsibilities:
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.
Person Specification:
- Good standard of education or equivalent work-based experience.
- Must be computer literate e.g. ECDL or equivalent experience.
- NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Health Records and Information Management) or equivalent.
Knowledge:
- Knowledge of a range of administration systems acquired through experience and qualification.
- Confidentiality and Data Protection legislation.
Experience:
- Previous experience in an office environment.
- Previous experience in a front of house environment.
- Administrative experience within an NHS organisation.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Clerk in Liverpool employer: The Clatterbridge Cancer Centre NHSFT
Contact Detail:
The Clatterbridge Cancer Centre NHSFT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Clerk in Liverpool
✨Tip Number 1
Get to know the company! Research The Clatterbridge Cancer Centre and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Services Clerk, you'll be interacting with patients and relatives regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the work culture and may even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining our team at The Clatterbridge Cancer Centre.
We think you need these skills to ace Patient Services Clerk in Liverpool
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Patient Services Clerk where communication is key.
Tailor Your Application: Make sure to tailor your application to the specific role. Highlight your previous experience in an office or NHS environment and how it relates to the duties of a Patient Services Clerk. This shows us that you understand the role and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we’re looking for good organisational skills, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Clatterbridge Cancer Centre NHSFT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Clerk role. Familiarise yourself with the key responsibilities and how they contribute to patient care. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Organisational Skills
Given the fast-paced environment, it's crucial to highlight your organisational skills. Prepare examples from your previous experience where you successfully managed multiple tasks under pressure. This will show that you can handle the demands of the role effectively.
✨Emphasise Your Communication Skills
As a Patient Services Clerk, you'll be interacting with patients and clinical teams regularly. Be ready to discuss how you've effectively communicated in past roles, especially in a front-of-house or NHS setting. This will illustrate your ability to provide a friendly and professional service.
✨Align with Their Values
The Clatterbridge Cancer Centre values kindness, empowerment, responsibility, and inclusivity. Think about how your personal values align with theirs and prepare to share specific examples that reflect these qualities during your interview.
