At a Glance
- Tasks: Be the friendly face for customers, keeping them informed and supported during utility works.
- Company: Join Clancy, a family-owned business making life better for communities across the UK.
- Benefits: Enjoy competitive salary, healthcare, 24-26 days holiday, and exclusive discounts.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference by connecting with people and enhancing customer experiences.
- Qualifications: Experience in customer engagement and strong communication skills are essential.
The predicted salary is between 30000 - 36000 £ per year.
That's why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customers.
We have an opportunity for a Customer Engagement Coordinator to join our team supporting our Thames Water contract.
You'll act as the link between our customers, third-party stakeholders and operational teams delivering repair, maintenance and infrastructure works, ensuring everyone is kept informed before, during and after works take place.
- Here are some of the activities you will be involved in…
- Acting as the main point of contact for customers and third-party stakeholders affected by planned and reactive utility works.
- Keeping customers, residents, businesses and stakeholders informed throughout the lifecycle of works, including changes, delays and completion updates.
- Liaising closely with operational teams to obtain accurate information and communicate this effectively.
- Managing customer enquiries and complaints professionally, identifying practical solutions and ensuring timely resolution.
- Building positive relationships with local authorities, residents, businesses and other third-party stakeholders.
- Supporting vulnerable customers and ensuring individual requirements are appropriately managed.
- Carrying out customer and stakeholder visits where required to support the successful delivery of works.
- Recording customer interactions accurately and maintaining up-to-date information on internal systems.
- Monitoring customer feedback, complaints and performance data, identifying opportunities for continuous improvement.
- Working collaboratively with operational teams to promote excellent customer service and minimise the impact of works on customers and communities.
- We would love to hear from you if…
You have previous experience in a Customer Engagement, Stakeholder Engagement or Customer Liaison role within the utilities sector, supporting operational delivery on repair, maintenance or infrastructure projects.
Experience working with third-party stakeholders, including local authorities, residents, businesses and customers, and understand the importance of maintaining positive relationships whilst coordinating works in live operational environments.
You are a confident communicator, able to build relationships with people at all levels, manage challenging conversations professionally and provide practical solutions when issues arise.
Additionally, you'll be highly organised, able to manage multiple priorities and comfortable using Microsoft Office and other business systems to maintain accurate records and produce reports.
- A full UK driving licence is essential
- Our Company
Every day we work smarter, greener and use our imaginations.
Our purpose at Clancy is simple - we make life better for everyone’s growing families.
We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.
We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.
What Next
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all our employees.
If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.
We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
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I am BAME or from a disadvantaged background or over 55 years old or Non-Binary or Disabled or Non-Heterosexual etc. * We do not send this information with job applications.
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Customer Liaison Officer in Rickmansworth employer: THE CLANCY GROUP
As a Senior Quantity Surveyor with us, you'll be part of a forward-thinking team that values innovation and strategic thinking. We offer competitive salaries, a supportive work culture that encourages professional development, and opportunities for career advancement in a dynamic environment. Join us in a location that fosters collaboration and creativity, making it an ideal place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Rickmansworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at THE CLANCY GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like THE CLANCY GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Rickmansworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to THE CLANCY GROUP:Your cover letter is your chance to shine! Tell us why you want to work at THE CLANCY GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at THE CLANCY GROUP!
How to prepare for a job interview at THE CLANCY GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
