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- Tasks: Shape customer experiences and ensure their voices are heard in project delivery.
- Company: Join Clancy, a leading family-owned construction business dedicated to making life better.
- Benefits: Competitive salary, healthcare, generous holiday allowance, and exclusive employee discounts.
- Why this job: Make a real impact on communities while developing your career in customer service.
- Qualifications: Strong relationship-building skills and experience in customer engagement preferred.
- Other info: Inclusive workplace with a commitment to diversity and career growth opportunities.
The predicted salary is between 25800 - 34400 £ per year.
We Do What We Say. That’s why we need people like you – individuals who take pride in delivering on promises, enjoy solving problems, and thrive in making things happen. We have an exciting opportunity to join our alliance with Clancy, Kier, and Anglian Water as a Customer Experience Specialist who will help us put customers at the heart of everything we do. This is an opportunity to shape how our projects are experienced by customers and communities across the region ensuring we leave a positive legacy while supporting Anglian Water's ambition of achieving Delighted Customers.
The Role
As Customer Experience Specialist, you’ll play a key role in embedding customer and community priorities into project delivery. Working across operational teams and with external partners, you’ll ensure our communications are proactive, transparent and focused on what matters most to the people we serve.
You’ll act as the voice of the customer, using insight and data to influence decisions, drive improvements and ensure every interaction reflects Clancy’s commitment to excellence. Here are some of the activities you’ll be involved in:
- Partnering with project managers, construction managers and site teams to ensure customer considerations are integrated from planning through to completion.
- Acting as the voice of the customer, using feedback and insight to influence decisions and enhance outcomes.
- Managing customer enquiries and complaints, taking ownership to deliver high-quality, timely resolution.
- Analysing feedback and performance data to identify trends and support continuous improvement.
- Developing and delivering clear, effective engagement plans tailored to local audiences.
- Supporting the delivery of social value initiatives that create meaningful, measurable community benefit.
- Communicating confidently through face-to-face engagement, written updates and digital channels to keep customers informed.
We'd love to hear from you if…
You’re an effective relationship-builder, confident working within operational teams and alongside diverse stakeholders. You bring strong analytical skills, sound judgement and clear communication, with the ability to influence positively and challenge where needed to enhance customer outcomes. Experience in customer engagement, community relations or a similar field is advantageous. A full driving licence and flexibility to travel across the Anglian region are essential.
Our Company
Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.
What Next
You apply, and we respond within two weeks (we know how annoying it is not to hear anything back). If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do.
Benefits
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
Customer Services Specialist in Peterborough employer: THE CLANCY GROUP
Contact Detail:
THE CLANCY GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Specialist in Peterborough
✨Tip Number 1
Get to know the company inside out! Research Clancy, Kier, and Anglian Water to understand their values and projects. This way, you can tailor your conversations during interviews to show how you align with their mission of putting customers first.
✨Tip Number 2
Practice your communication skills! As a Customer Services Specialist, you'll need to engage confidently with various stakeholders. Try role-playing scenarios with friends or family to get comfortable with handling customer enquiries and complaints.
✨Tip Number 3
Show off your analytical side! Be ready to discuss how you've used data to drive improvements in past roles. Prepare examples that highlight your ability to identify trends and make informed decisions that enhance customer experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you don’t hear back within two weeks, feel free to chase us up – we love it when candidates take the initiative!
We think you need these skills to ace Customer Services Specialist in Peterborough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about making a difference and putting customers at the heart of everything we do.
Be Specific: Use specific examples from your past experiences to demonstrate your skills. Whether it’s resolving a tricky customer issue or working with diverse teams, we love to see how you've made an impact in previous roles.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your analytical skills and ability to influence decisions, as these are key for us. Show that you understand what it means to be the voice of the customer.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get a response within two weeks. Don’t hesitate to chase us if you don’t hear back!
How to prepare for a job interview at THE CLANCY GROUP
✨Know Your Customer Focus
Make sure you understand the importance of customer experience in this role. Research Clancy's values and how they prioritise customer satisfaction. Be ready to discuss how you can contribute to their mission of achieving 'Delighted Customers' by sharing examples from your past experiences.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've successfully resolved customer complaints or improved customer engagement. Highlight your analytical skills and how you've used data to drive decisions, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as effective communication is key in this role. Whether it's face-to-face or through written updates, demonstrate your ability to convey information in a way that keeps customers informed and engaged.
✨Emphasise Team Collaboration
This position requires working closely with various teams and stakeholders. Be prepared to discuss how you've successfully collaborated in the past, and how you can build relationships within operational teams to ensure customer considerations are integrated throughout project delivery.