Service Desk Analyst in Harefield

We are innovative! That’s why we need people like you to help us. People who enjoy finding new ways to solve problems and get things done.

We are recruiting for a Service Desk Analyst to join our busy IT team, providing an efficient and reliable first-line support service to colleagues across the UK. You will be the first point of contact for all IT-related queries, supporting users by phone, email, and in person, and helping to resolve issues quickly and effectively.

The Role

This is a varied and fast-paced role where strong customer service, organisation, and technical knowledge are key. You’ll play an important part in keeping our systems running smoothly and ensuring colleagues receive the support they need.

Responsibilities

• Providing first-line face-to-face, telephone, and email support to end users
• Logging, prioritising, and managing incidents and service requests using the IT service management system
• Diagnosing and resolving common technical issues, including user access, passwords, printers, laptops, desktops, and mobile devices
• Monitoring the Service Desk queue and keeping users informed of progress
• Following standard troubleshooting procedures and escalating issues where required
• Supporting joiners, movers, and leavers, including hardware provision, software setup, account management, and equipment returns
• Maintaining accurate asset records and updating the asset database
• Providing administrative support to the Service Desk, including supplier liaison, order management, and equipment tracking
• Creating and maintaining clear IT documentation and user guidance

What we would love to hear from you

You have strong customer service and communication skills, with the ability to explain technical issues clearly and confidently. You’ll be comfortable multi-tasking in a busy environment and take a methodical, organised approach to your work, using your initiative to solve problems.

Previous experience in an IT Service Desk or similar support role is essential, along with good all-round administrative skills. You will have solid core IT knowledge, including Windows desktop operating systems, Microsoft 365, and Active Directory, as well as an understanding of basic networking principles. Experience using an IT service management system is also required.

You’ll be able to work effectively within a hybrid team environment, demonstrating good problem-solving skills and a positive, helpful attitude.

Please note the hours for this role are: 07:30am - 4:00pm / 08:30am - 5:00pm on a rota basis (37.5 hour week)

Our Company

Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.