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- Tasks: Ensure smooth hire processes and provide top-notch customer service.
- Company: Join Clancy, a leading family-owned construction business in the UK.
- Benefits: Enjoy a competitive salary, healthcare, and 24-26 days holiday.
- Why this job: Make a real impact while helping families access essential services.
- Qualifications: Experience in hire control and strong admin skills required.
- Other info: We value diversity and offer a supportive, inclusive work environment.
The predicted salary is between 28000 - 32000 £ per year.
Salary: £28,000 - £32,000 · Location: Harefield
We are looking for an experienced Hire Controller to join our friendly depot in Harefield. This role is key to ensuring our hire processes run smoothly and effectively, supporting both our operational teams and our customers. You will be responsible for delivering an efficient, accurate and proactive service, ensuring that hire orders are processed correctly and that the depot runs effectively on a day-to-day basis.
Responsibilities
- Using management information systems to capture and report accurate data in a timely manner
- Communicating effectively with workshops, supply chain colleagues and operational teams
- Handling hire queries and ensuring they are resolved or escalated as appropriate
- Overseeing route planning to support operational efficiency
- Carrying out general office administration duties to support depot operations
- Ensuring compliance with Health, Safety, Quality, Environmental and Fleet policies and standards
We would love to hear from you if
- You have proven and demonstrable experience in a Hire Controller role ideally within a plant hire logistics environment, as this knowledge will be essential in stepping into the position from day one.
- Strong administrative ability, attention to detail, and confidence in using Microsoft Office and relevant systems are also important for success in this role.
- The position requires someone who can manage competing priorities effectively while meeting deadlines, and who has the confidence to liaise with colleagues, suppliers and clients at all levels.
- Strong communication skills, combined with a proactive and organised approach, will be key.
Benefits
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.
We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
Customer Service Advisor in Harefield employer: THE CLANCY GROUP
Contact Detail:
THE CLANCY GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Harefield
✨Tip Number 1
Get to know the company! Research Clancy and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to communicate effectively with various teams. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Be proactive! If you have any questions about the role or the hiring process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable using online systems, which is crucial for the role.
We think you need these skills to ace Customer Service Advisor in Harefield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in hire control and logistics, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role involves liaising with various teams and clients, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this.
Be Detail-Oriented: Attention to detail is key in this position. Ensure your application is free from typos and errors, and provide specific examples of how you've successfully managed competing priorities in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role quickly. Plus, we promise to get back to you within two weeks!
How to prepare for a job interview at THE CLANCY GROUP
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor in a hire controller context. Brush up on your knowledge of plant hire logistics and be ready to discuss how your experience aligns with the responsibilities outlined in the job description.
✨Show Off Your Communication Skills
Since effective communication is key, prepare examples of how you've successfully handled queries or resolved issues in previous roles. Think about times when you liaised with different teams or clients and how you ensured everyone was on the same page.
✨Be Organised and Proactive
Demonstrate your ability to manage competing priorities by sharing specific instances where you’ve juggled multiple tasks effectively. Highlight your proactive approach to problem-solving and how it has benefited your previous employers.
✨Familiarise Yourself with Systems
As the role requires strong administrative skills and proficiency in Microsoft Office, make sure you're comfortable discussing your experience with management information systems. Be prepared to explain how you've used these tools to enhance operational efficiency in past positions.
