Breakdown Administrator in Harefield

We Care. That's why we need people like you. People who appreciate their role in helping others to be successful. Our Plant team plays a vital role in keeping our vehicles and equipment ready for action across our projects. We're looking for a Breakdown Coordinator to join the team and take ownership of managing vehicle and plant breakdowns, helping minimise downtime and keeping our delivery teams on track. This is a fast‑paced, hands‑on coordination role where you'll be trusted to make decisions, organise solutions and keep communication flowing between drivers, workshops and suppliers.

Responsibilities

• Taking ownership of vehicle and plant breakdown incidents, coordinating rapid response solutions to keep downtime to a minimum.
• Acting as the central point of contact between drivers, workshop teams, operational colleagues and external repair providers.
• Arranging recovery, repair works or replacement vehicles while ensuring compliance with company and safety standards.
• Maintaining clear and accurate records of breakdowns, repairs and follow‑up actions.
• Working closely with service providers to ensure repair work is completed efficiently and to the required quality standards.
• Reviewing breakdown trends and highlighting opportunities to improve fleet reliability and preventative maintenance planning.
• Keeping operational teams updated with progress and expected return‑to‑service times.
• Ensuring all activity is completed in line with Clancy policies, industry regulations and safe working practices.

Qualifications and Skills

• You're highly organised and enjoy working in a busy environment where you play a key part in keeping operations running smoothly.
• Experience within fleet coordination, logistics, transport planning or plant operations would be beneficial, particularly if you have exposure to vehicle or equipment maintenance processes.
• You will be a confident communicator who enjoys working with a wide range of people and can remain calm when managing time‑critical situations.
• Strong problem‑solving skills and the ability to prioritise competing demands are essential, as you'll often be coordinating multiple incidents at once.
• You will be comfortable using IT systems to track activity, update records and produce reports.
• Mechanical or plant knowledge would be advantageous, along with a strong technical awareness of fleet or vehicle operations.

Benefits

• Competitive salary, pension, healthcare and holiday allowance starting at 24‑26 days per annum, plus Clancy Xtras employee benefits programme with discounts for retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle‑to‑work scheme and Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.