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- Tasks: Lead and inspire a team to deliver outstanding customer service and support.
- Company: Motability Operations, a supportive and collaborative workplace in Bristol.
- Benefits: Competitive salary, flexible working, and opportunities for personal development.
- Why this job: Make a real difference by guiding families through important processes.
- Qualifications: Experience in team management and a passion for customer service.
- Other info: Join a dynamic team with a focus on wellbeing and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Motability Operations are currently recruiting for an Application Support Team Manager to join our team in Bristol on a 12-month secondment/FTC. In this role, you will lead and inspire our Application Support Team, ensuring outstanding service for customers, dealers, and internal partners.
You will have the autonomy to manage your own team day-to-day, making informed decisions that support performance, wellbeing, and operational delivery. You will guide the team to meet and exceed departmental KPIs while supporting their ongoing development so they can perform at their best.
You will also represent Customer Operations in business projects and working groups, ensuring departmental needs are understood, colleagues remain informed, and collaborative working is embedded throughout the organisation. Building strong relationships with stakeholders will be essential, as many parts of the business rely on your team for expert administrative support.
Part of your remit includes overseeing a sub-team dedicated to the Family Fund Scheme. Working in partnership with Family Fund, you will support the end-of-contract and exit processes for the Under 3 scheme, ensuring families receive clear, compassionate guidance when applying for DLA, joining the Motability Scheme, or handing back their vehicle. This work is managed off-system using a dedicated database, supported by the MI team.
Back up Driver employer: THE CLANCY GROUP
Contact Detail:
THE CLANCY GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back up Driver
✨Tip Number 1
Networking is key! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We can’t underestimate the power of a good chat over coffee – you never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews like a pro! Research the company and its culture, and think about how your skills align with their needs. We suggest practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to remind them of your great conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else!
We think you need these skills to ace Back up Driver
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can lead and inspire a team, so don’t hold back on showcasing your leadership qualities!
Showcase Your Team Spirit: Since this role is all about collaboration, let us know about your experience in building strong relationships with stakeholders. Share examples of how you've worked with others to achieve common goals – we love a good team player!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at THE CLANCY GROUP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of an Application Support Team Manager and think about how your experience aligns with leading a team and managing KPIs.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and provide examples of how you've inspired and developed teams in the past. Highlight specific instances where you've made informed decisions that positively impacted performance and wellbeing.
✨Build Relationships with Stakeholders
Since building strong relationships is key for this role, come ready with examples of how you've successfully collaborated with different stakeholders. This could include working with internal teams or external partners, so think of relevant stories to share.
✨Demonstrate Compassionate Communication
Given the nature of the work with families, it's important to show that you can communicate clearly and compassionately. Prepare to discuss how you've handled sensitive situations in the past, ensuring that your approach aligns with the values of providing clear guidance.
