At a Glance
- Tasks: Be the go-to person for customers, managing enquiries and scheduling appointments.
- Company: Join a dynamic team with Clancy, Kier, and Anglian Water, making a difference in communities.
- Benefits: Enjoy a competitive salary, pension, healthcare, and generous holiday allowance.
- Other info: Inclusive workplace celebrating diversity with great employee perks and support.
- Why this job: Support essential services while enhancing customer experiences in a fast-paced environment.
- Qualifications: Strong customer service skills and confidence with IT systems are essential.
The predicted salary is between 25000 - 30000 € per year.
People who enjoy getting things done! We are looking for a Contact Team Member to join our growing alliance with Clancy, Kier, and Anglian Water, supporting the delivery of essential services across the region. This role plays an important part in helping us meet our commitments to customers while contributing to environmental and social improvements within the communities we serve. If you enjoy working in a fast‑paced environment, supporting customers, and ensuring things run smoothly behind the scenes, this could be the role for you.
Responsibilities
- Acting as a key point of contact for customers, arranging metering appointments and managing enquiries professionally and efficiently.
- Gaining a clear understanding of customer concerns and feeding insights back into the business to support service improvements.
- Keeping systems and databases updated accurately at all times.
- Providing information and basic analysis to stakeholders to support performance monitoring against agreed service levels (SLAs).
- Assisting with the scheduling and planning of operational works.
- Supporting customer engagement through multiple contact channels, including phone, email, and digital platforms.
Qualifications
- Excellent customer service skills, particularly when communicating over the phone.
- Confidence working with IT systems in a busy operational environment.
- Strong verbal and written communication skills, with the ability to engage positively with customers while maintaining accuracy and professionalism.
- Experience using systems such as SAP and Genesys, and an understanding of modern customer contact methods including social media, self‑service platforms, and email communication.
- Organised, proactive, and comfortable working collaboratively with colleagues to ensure customers receive a consistent and reliable service.
Benefits
- Competitive salary, pension, healthcare and holiday allowance starting at 24‑26 days per annum.
- Additional perks include Clancy Xtras, employee benefits programme with discounts for various retailers, cycle‑to‑work scheme, and Employee Assistance Programme.
Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please let us know and we will be happy to accommodate.
Customer Service Advisor employer: The Clancy Group Limited
Join a dynamic team as a Customer Service Advisor, where your contributions directly impact the delivery of essential services and community improvements. With a competitive salary, generous holiday allowance, and a commitment to employee growth and inclusivity, Clancy offers a supportive work culture that values your skills and fosters professional development. Enjoy additional perks like discounts through Clancy Xtras and a cycle-to-work scheme, making this an excellent opportunity for those seeking meaningful employment in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Clancy, Kier, and Anglian Water. Understanding their values and recent projects can help you connect your skills to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer enquiries during the interview.
✨Tip Number 3
Show off your tech skills! Since the role involves using systems like SAP and Genesys, be ready to discuss your experience with these tools. If you’ve used similar platforms, share those stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you engage positively with customers and handle enquiries efficiently, so share specific examples from your past experiences!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate strong verbal and written communication skills, so make sure your application reflects that by avoiding jargon and being straightforward.
Demonstrate Your IT Savvy:Since this role involves working with IT systems, mention any relevant experience you have with tools like SAP or Genesys. We love tech-savvy candidates who can adapt to busy operational environments!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Clancy Group Limited
✨Know the Company and Its Values
Before your interview, take some time to research the company and its partnerships with Clancy, Kier, and Anglian Water. Understanding their commitment to customer service and community improvements will help you align your answers with their values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your ability to communicate clearly and professionally, especially over the phone, as this is crucial for the role.
✨Familiarise Yourself with Relevant Systems
If you have experience with systems like SAP and Genesys, be ready to discuss it. If not, do a bit of research on these platforms and modern customer contact methods. Showing that you're proactive about learning can impress the interviewers.
✨Demonstrate Your Organisational Skills
Since the role involves managing appointments and keeping databases updated, think of ways to illustrate your organisational skills. You could mention specific tools or methods you use to stay organised in a fast-paced environment.
