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- Tasks: Welcome patients, manage appointments, and support our healthcare team with admin tasks.
- Company: Established GP practice in Cardiff with a supportive and diverse team.
- Benefits: Gain valuable experience in healthcare, flexible hours, and a friendly work environment.
- Why this job: Make a difference in patient care while developing your communication and organisational skills.
- Qualifications: Strong communication skills and a willingness to learn; previous experience is a plus.
- Other info: Join a collaborative network of practices focused on improving patient care.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking 2x friendly, organised, and professional GP Receptionists to join our busy and supportive team at a GP surgery in the heart of Cardiff. This role is essential in ensuring patients receive a warm welcome, timely assistance, and an excellent standard of care from the moment they contact or arrive at the practice.
Main duties of the job
- Greeting patients and visitors in a professional and compassionate manner
- Answering telephone calls, handling enquiries, and booking appointments
- Processing prescriptions, test results, and medical records
- Supporting GPs, clinical staff and management with admin tasks
- Managing patient confidentiality in line with NHS and GDPR guidelines
- Using clinical systems (Vision, Emis/OPTUM)
Requirements:
- Previous experience in a receptionist or admin role (NHS or healthcare preferred but not essential)
- Excellent communication and customer service skills
- Ability to work under pressure and handle sensitive situations calmly
- Competent in using computers and scheduling systems
- Reliable, punctual, and a team player
- Flexible and willing to adapt to a changing environment
About us
We are a long-standing and well-established GP practice located in the Roath area, close to Cardiff city centre. Our surgery serves a diverse and mixed demographic and is easily accessible by public transport. Our team includes experienced GPs supported by a wide-ranging clinical and administrative staff. This includes Pharmacists, Mental Health Nurses, Physiotherapists, Practice Nurses, Health Care Assistants, Phlebotomists, as well as a dedicated Administrative team, Receptionists, and our Practice Manager. Together, we provide a high standard of patient care and a supportive working environment. Our practice is also a member of the South Eastern Cluster, a collaborative network of 8 local practices working together to improve patient care and service delivery.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist employer: The City Surgery
Contact Detail:
The City Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the practice! Research our GP surgery and understand our values and services. This will help you tailor your approach during interviews and show us that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions, especially around customer service and handling sensitive situations. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with clinical systems like Vision or Emis/OPTUM if you can. Even if you haven’t used them before, demonstrating a willingness to learn can really impress us.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows us that you’re polite and professional, and it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional side shine through. We want to see your personality, so don’t be afraid to add a touch of warmth to your words!
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in reception or admin roles. If you've worked in healthcare before, mention it! We love seeing how your background fits with our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff – just show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The City Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research the GP practice. Familiarise yourself with their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples of how you've effectively handled patient enquiries or resolved conflicts in previous roles. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial in a busy GP surgery. Think of specific instances where you've successfully managed multiple tasks or prioritised effectively under pressure. Sharing these stories will highlight your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle sensitive situations, such as dealing with upset patients or managing confidential information. Prepare thoughtful responses that reflect your calmness and professionalism in challenging circumstances.