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- Tasks: Manage customer payments and ensure efficient collections processes.
- Company: Join a leading motor claims company known for exceptional service.
- Benefits: Enjoy hybrid working, healthcare cover, bonuses, and a pension scheme.
- Why this job: This role offers career progression and the chance to mentor others.
- Qualifications: 3 years of collections experience and excellent negotiation skills required.
- Other info: Work in a dynamic team environment with a focus on customer satisfaction.
The predicted salary is between 31000 - 43400 £ per year.
Location: Manchester
Salary: £31,000 per annum + bonuses
Hybrid working: after probation you will be able to work from home 2 days per week.
We are seeking a Senior Collections Advisor to join our dynamic team based in Manchester. As a leading motor claims company, we pride ourselves on our high standards of service and our commitment to supporting customers through their claims journey.
As a Senior Collections Advisor, you will play a key role in managing and collecting outstanding payments from clients, ensuring that all collections processes are efficient, effective, and customer-focused.
Your role will include:
- Proactively manage a portfolio of customers with outstanding debts
- Ensuring collections are handled promptly and professionally.
- Handle inbound and outbound collections calls to negotiate payment terms and arrangements, providing solutions to customers with outstanding balances.
- Develop and maintain strong working relationships with customers, ensuring customer satisfaction whilst safeguarding company interests.
- Maintain accurate records of collections activity, including communications, agreements, and payments, using the company's CRM system.
- Handle escalated customer queries or disputes, ensuring issues are resolved effectively.
What we need from you:
- We are looking for Collections Advisors with at least 3 years of experience
- Proven experience in a collections or debt recovery role is a MUST
- Excellent negotiation and communication skills
- Ability to manage difficult conversations and handle objections
- A proactive, customer-focused approach with a solutions-driven mindset
- Knowledge of relevant industry regulations and compliance standards
Benefits:
- Vitality healthcare cover
- Cash based bonuses & rewards
- Salary Sacrifice Pension Scheme up to 7% match
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
Apply today and help us deliver outstanding results for our customers.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Finance
Industries: Collection Agencies, Financial Services, and Telephone Call Centers
Senior Collections Specialist employer: The City Recruiter
Contact Detail:
The City Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in collections. This will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the collections industry, especially those who work in similar roles. Attend industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for role-specific scenarios that may come up during interviews. Think about how you would handle difficult conversations or negotiate payment terms, as these are key aspects of the job.
✨Tip Number 4
Showcase your experience in mentoring or training junior team members if applicable. This aligns with the role's requirement for leadership and can set you apart from other candidates.
We think you need these skills to ace Senior Collections Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in collections, particularly any roles where you've managed outstanding payments or mentored junior team members. Use specific examples to demonstrate your negotiation and communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Senior Collections Advisor role. Mention your three years of experience in collections and how it aligns with the company's commitment to customer satisfaction. Be sure to include your proactive approach and solutions-driven mindset.
Showcase Relevant Skills: When detailing your experience, emphasise your ability to handle difficult conversations and objections. Highlight any knowledge of industry regulations and compliance standards that would be beneficial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a collections role.
How to prepare for a job interview at The City Recruiter
✨Showcase Your Collections Experience
Make sure to highlight your three years of collections experience during the interview. Be prepared to discuss specific examples of how you've successfully managed outstanding payments and resolved customer disputes.
✨Demonstrate Negotiation Skills
Since negotiation is key in this role, practice articulating your approach to handling difficult conversations. Share instances where you effectively negotiated payment terms or resolved conflicts with clients.
✨Emphasise Customer Focus
The company values a customer-focused approach, so be ready to explain how you prioritise customer satisfaction while also safeguarding company interests. Discuss how you build strong relationships with clients.
✨Familiarise Yourself with Industry Regulations
Brush up on relevant industry regulations and compliance standards before the interview. Being knowledgeable about these will demonstrate your commitment to maintaining high standards in collections processes.
