Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer calls, manage repair bookings, and update clients on progress.
- Company: Join a leading law support business with over 20 years of success in the industry.
- Benefits: Enjoy a great work-life balance, birthday off, team incentives, and social events.
- Why this job: Make a real difference for customers while learning about the legal field and advancing your career.
- Qualifications: Ideal for candidates with experience in customer service, claims, or motor insurance.
- Other info: Immediate interviews and starts available – apply now!
The predicted salary is between 20800 - 31200 £ per year.
This is a 9AM - 5PM role, with no weekend work involved. Great work-life balance!
You’ll be a sympathetic ear to our customers, who have found themselves in a vulnerable position due to their vehicles being damaged. Empathise, take down repair information on their motor, and arrange the hire or repair handling process. We have a team in place, who will take all details of the damage, and then pass across to you to then speak with garages and arrange repairs, then updating the clients. Essentially you’ll have teams making your role easy, and will be the one customers are grateful for, having made the repair process, and getting back on the road possible.
Responsibilities:
- Inbound only calls - no sales involved
- Manage the bookings of repairs
- Monitor progress and update clients
- Provide reports to the team manager
- Make calls to garages, and external stakeholders
- Maintain relationships with garages and clients
We are a business who specialise in various different aspects of law support. This means as an ever growing, and expanding company you can get your foot through the door and learn about the law and legal field, moving up or around the business if you desire. We have a personal injury, workplace injury and road traffic accidents division, so the possibilities are endless for you. There is a reason we’ve been operating for over 20 years, and continue to beat everyone in our field, supporting a record number of claimants!
Incentives include:
- Your birthday off work every year
- Constant team incentives, games, and rewards to motivate you
- Regular staff nights out
- Extra holidays added to your holiday allowance for good attendance
- Employee of the Month scheme
- Dress down Fridays
- Your child’s first day of school off work
- Company social events all paid for (this may include overnight stays)
The role is mainly phone calls and emails – so a professional manner, an ability to build relationships, and being customer focused is imperative. Candidates from a hire, claims, customer service, contact centre and motor insurance background desired.
We can offer immediate interviews, and starts, so please apply now to be considered.
Repairs Handler employer: The City Recruiter
Contact Detail:
The City Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Handler
✨Tip Number 1
Familiarise yourself with the motor industry, especially the repair process. Understanding common vehicle issues and repair terminology will help you communicate effectively with both customers and garages.
✨Tip Number 2
Practice your empathy skills. Since you'll be dealing with customers in vulnerable situations, being able to show understanding and compassion will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the customer service and motor insurance sectors. Building connections can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've successfully managed customer relationships or resolved conflicts. This will demonstrate your suitability for the role.
We think you need these skills to ace Repairs Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the motor industry or claims handling. Emphasise skills like empathy, communication, and relationship management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your ability to handle customer inquiries with care and how you can contribute to making the repair process smoother for clients.
Highlight Relevant Experience: In your application, focus on any previous roles where you've managed bookings, handled customer complaints, or worked in a fast-paced environment. Use specific examples to demonstrate your skills.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a supportive team environment. Mention your interest in the legal field and how this role aligns with your career aspirations.
How to prepare for a job interview at The City Recruiter
✨Show Empathy
As a Repairs Handler, you'll be dealing with customers who are often in distress due to vehicle damage. Make sure to demonstrate your ability to empathise with their situation during the interview. Share examples of how you've handled similar situations in the past.
✨Highlight Communication Skills
Since the role involves a lot of phone calls and emails, it's crucial to showcase your communication skills. Prepare to discuss how you maintain professionalism while building relationships with clients and garages. Consider providing specific examples of successful interactions.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of the Repairs Handler position. Be ready to discuss how you would manage bookings, monitor progress, and provide updates to clients. This shows that you're proactive and understand what the job entails.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within the business. This demonstrates your interest in the role and helps you assess if it's the right fit for you.
