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- Tasks: Manage customer insurance needs and support team productivity.
- Company: Join a dynamic insurance firm in Warrington with a focus on customer service.
- Benefits: Enjoy competitive salary, hybrid work options, gym discounts, and ongoing training.
- Why this job: Perfect for those who thrive on challenges and want to make a difference in customer service.
- Qualifications: Experience in sales or retention preferred; understanding of car and home insurance is essential.
- Other info: Work 37.5 hours a week with occasional Saturday shifts, offering flexibility and paid overtime.
The predicted salary is between 30000 - 42000 £ per year.
Main responsibility of the role:
- Working alongside a team of advisers you will proactively manage ‘your’ customers from beginning to end, whilst also contributing to individual and team productivity targets.
The ideal candidate will have experience working in a regulatory environment ensuring compliance with FCA regulations.
Key Accountabilities:
- Managing and servicing existing client’s insurance needs
- Maximise New Business Opportunities whilst delivering outstanding customer service
- Proactive in supporting the wider team in delivering its call handling levels
- Proactively obtain future dated leads to increase sales and maximise revenue opportunities
- Renewal of existing client policies by servicing renewal requirements
- Produce and/or request insurance documentation
- Undertake any other duties as necessary
- Ensure work area is tidy and free of hazards
Person specification:
- Understanding of Car and Home Insurance
- Ability to build instant customer support
- Experience in retention or sales is preferable
- Thrives on a challenge and has pride in your work
- Drive to develop both personally and professionally
Skills required:
- A can-do attitude
- Passion for delivering excellent Customer Service
- Strong attention to detail
- Excellent organisational skills
- Aptitude for problem solving
- Natural communication and persuasion skills
Regulatory Knowledge:
- FCA and GDPR
- A broad understanding of personal lines insurance
Hours of work:
- 37.5 hours per week Monday-Friday
- 1 out of 4 every Saturday 9am – 1pm (paid time and a half or ½ days flex)
Benefits:
- Competitive Salary
- 22 days holiday + Statutory Bank Holidays
- Discounted Gym Membership
- On-site parking available
- Located near train stations Warrington Bank Quay and Warrington Central
- On-going training & development
- Work from home 1 day per week
Locations
Insurance Executive employer: The City Recruiter
Contact Detail:
The City Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Executive
✨Tip Number 1
Familiarise yourself with FCA regulations and GDPR compliance, as these are crucial in the insurance industry. Being able to demonstrate your understanding of these regulations during your interview will show that you're serious about the role.
✨Tip Number 2
Brush up on your knowledge of car and home insurance products. Having a solid grasp of these areas will not only help you answer questions confidently but also allow you to engage more effectively with potential clients.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your ability to build rapport and provide excellent customer service will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills by thinking of scenarios where you've overcome challenges in previous roles. This will demonstrate your proactive approach and ability to thrive under pressure, which is essential for an Insurance Executive.
We think you need these skills to ace Insurance Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance, particularly in managing client relationships and compliance with FCA regulations. Use specific examples to demonstrate your skills in customer service and sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your understanding of car and home insurance. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Regulatory Knowledge: Emphasise your understanding of FCA and GDPR regulations in your application. This is crucial for the role, so make sure to mention any relevant training or experience you have in this area.
Showcase Soft Skills: In your application, highlight your communication and persuasion skills, as well as your attention to detail and problem-solving abilities. These are key attributes for an Insurance Executive and should be evident in your written application.
How to prepare for a job interview at The City Recruiter
✨Know Your Insurance Basics
Make sure you brush up on your knowledge of car and home insurance. Understanding the products you'll be dealing with will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Highlight how you built rapport with clients and resolved their issues, as this is crucial for the role.
✨Demonstrate Your Regulatory Knowledge
Familiarise yourself with FCA regulations and GDPR compliance. Be ready to discuss how you have adhered to these in previous roles, as this will show your understanding of the regulatory environment.
✨Prepare for Team Dynamics
Since the role involves working alongside a team, think about how you can contribute to team productivity. Be prepared to discuss how you support your colleagues and share successes, as teamwork is key in this position.
