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- Tasks: Support customers with vehicle repairs and maintain relationships with garages.
- Company: A supportive company in the motor industry, perfect for recent graduates.
- Benefits: £26,000 salary, bonuses, birthday off, and team events.
- Why this job: Kickstart your career with a clear pathway and valuable experience.
- Qualifications: Enthusiasm and a professional attitude; customer service experience is a plus.
- Other info: Enjoy a fun work environment with excellent career progression opportunities.
The predicted salary is between 23400 - 28600 £ per year.
Job Description
Graduate Repairs Handler (Customer Service Based – Motor Industry)
Salary: £26,000 + Bonus
Location: Manchester City Centre
Hours: 9AM – 5PM, Monday to Friday (no weekends)
Looking to kickstart your career after graduation? The City Recruiter are hiring on behalf of their client for a Graduate Repairs Handler to join a growing team in Manchester. This is a fantastic opportunity for graduates who want to gain valuable experience, develop professional skills, and enjoy a clear career pathway within a supportive company.
In this role, you’ll be the friendly voice that supports customers when their vehicles have been damaged. You’ll liaise with garages, arrange repairs, and keep clients updated throughout the process – making a real difference in getting people back on the road quickly.
You won’t be alone – there’s a full support team in place to handle initial details, meaning your role focuses on managing repairs, maintaining relationships, and ensuring everything runs smoothly.
What you’ll be doing:
- Handling inbound-only calls (no sales)
- Arranging and booking vehicle repairs
- Monitoring progress and updating clients regularly
- Building relationships with garages and external stakeholders
- Producing reports for your manager
What’s in it for you:
- A supportive graduate-friendly environment with career progression opportunities
- Learn transferable skills in communication, customer service, and stakeholder management
- Exposure to different areas of the business, with future opportunities to move up or across teams
Perks & Benefits:
- Your birthday off every year
- Team incentives, games, and rewards
- Regular staff nights out & social events (all paid for)
- Extra holiday days for good attendance
- Dress down Fridays
- Employee of the Month scheme
- Paid time off for your child’s first day of school
- Company pension & cycle-to-work scheme
- Health & wellbeing programme
- Mentoring & professional development support
Who we’re looking for:
This is a graduate position, so no direct experience is required – just bring enthusiasm, a professional attitude, and a willingness to learn. If you have previous customer service experience (from retail, hospitality, contact centres, or university roles), that’s a bonus.
Graduate employer: The City Recruiter
Contact Detail:
The City Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our supportive environment.
We think you need these skills to ace Graduate
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion shine through! We want to see your excitement about starting a career in the motor industry and how you can contribute to our supportive team.
Tailor Your CV: Make sure your CV is tailored to the role of Graduate Repairs Handler. Highlight any customer service experience you have, even if it’s from retail or hospitality, and emphasise your communication skills.
Craft a Personal Cover Letter: Don’t skip the cover letter! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you’ve handled challenges or built relationships in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at The City Recruiter
✨Know the Role Inside Out
Before your interview, make sure you understand what a Graduate Repairs Handler does. Familiarise yourself with the responsibilities like handling inbound calls, arranging repairs, and maintaining client relationships. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is customer service-based, think of examples from your past experiences where you've excelled in communication or problem-solving. Whether it’s from retail, hospitality, or university roles, be ready to share how you’ve positively impacted customers and handled challenging situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and career progression opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Practice Makes Perfect
Run through common interview questions with a friend or in front of a mirror. Focus on articulating your thoughts clearly and confidently. Practising will help ease any nerves and ensure you present your best self during the actual interview.
