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- Tasks: Manage key customer accounts, driving success and profitability in the utilities sector.
- Company: Join a dynamic company focused on innovation in the energy market.
- Benefits: Enjoy a hybrid work model and opportunities for professional growth.
- Why this job: Make a real impact in the utilities sector while collaborating with C-level executives.
- Qualifications: Passion for change, strong customer success background, and technical acumen required.
- Other info: Ideal for those eager to drive meaningful change and foster a strong company culture.
The predicted salary is between 28800 - 42000 £ per year.
This range is provided by The City Recruiter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from The City Recruiter
Supplying SME\’s with the best Talent, not available on the market.
Client Business Executive (CBE)
London, hybrid
About the Role We are looking for a talented and driven Client Business Executive (CBE) to manage key customer accounts as if they were their own business – delivering customer success, growth, and profitability. This role requires both technical expertise and business acumen, engaging with C-level executives at some of the leading service providers in the utilities market. As a leadership role, it will shape the strategic direction of the company and drive innovation in the sector.
Key Responsibilities
- Act as a trusted advisor to C-level management in 4 to 6 utility supply companies, helping them grow their business, optimize costs, and innovate.
- Understand the strategic and operational details of customers and the industry, leveraging company resources to achieve business objectives.
- Drive profit and revenue growth within your assigned accounts.
- Collaborate with a Customer Success Manager to ensure the effective technical delivery of solutions.
- Report directly to the General Manager and participate in quarterly business reviews and leadership discussions.
- Lead key customer accounts with a strategic mindset, contributing to company direction and growth.
- Oversee customer account profitability and licensing revenue.
- Work closely with internal teams including professional services, solution architects, pre-sales, and executives to drive account success.
- Contribute to internal improvement programs.
- Structure complex pricing models, including value-based pricing.
- Enhance the company’s reputation in the utilities market and ensure customers serve as strong references.
- Adhere to compliance policies and health & safety regulations.
- Perform other duties as required by management.
Key Metrics of Success
- Customer profitability based on P&L reporting.
- Licensing revenue and professional services margin.
- Customer satisfaction scores and retention.
Required Skills & Experience
- Passionate about driving change in the energy sector.
- Strong background in Customer Success with experience engaging C-level management.
- Technical acumen with the ability to understand industry trends and business impacts.
- Experience in the utilities industry, particularly in energy or water retail/distribution.
- Knowledge of CRM, digital solutions, billing, and debt management.
- Experience working with enterprise software solutions.
- Exposure to consulting and professional services sales and delivery.
- Strong leadership and strategic thinking abilities.
- Excellent communication skills with a value-driven approach.
- Creativity in problem-solving and co-innovation with customers.
- Commitment to continuous learning and professional development.
- Highly collaborative with a passion for fostering a strong company culture.
- University degree or equivalent work experience.
- Experience with TAS targeted account selling and negotiation techniques (preferred but not mandatory).
This role offers a unique opportunity to work in a dynamic and fast-paced environment, contributing to the success of both customers and the company. If you are passionate about making an impact and driving meaningful change in the utilities sector, we would love to hear from you!
Seniority level
-
Seniority level
Executive
Employment type
-
Employment type
Full-time
Job function
-
Industries
Software Development
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Client Account Executive employer: The City Recruiter
Contact Detail:
The City Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Executive
✨Tip Number 1
Familiarise yourself with the utilities sector, especially trends in energy and water retail. Understanding the current challenges and innovations in this field will help you engage more effectively with C-level executives during discussions.
✨Tip Number 2
Network with professionals in the utilities industry through LinkedIn or industry events. Building relationships with key players can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to demonstrate your technical acumen by staying updated on CRM systems and digital solutions relevant to the utilities market. Being able to discuss how these tools can optimise customer success will set you apart from other candidates.
✨Tip Number 4
Showcase your leadership and strategic thinking skills by sharing examples of past experiences where you've driven change or innovation. This will resonate well with the hiring team, as they are looking for someone who can shape the company's direction.
We think you need these skills to ace Client Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and engagement with C-level executives. Use specific examples that demonstrate your technical acumen and strategic thinking abilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for driving change in the energy sector. Mention how your background aligns with the key responsibilities of the Client Account Executive role and how you can contribute to the company's growth.
Showcase Relevant Skills: Emphasise your experience in the utilities industry, particularly in energy or water retail/distribution. Highlight your knowledge of CRM systems and enterprise software solutions, as well as any experience with targeted account selling techniques.
Prepare for Potential Questions: Anticipate questions related to your leadership style, problem-solving abilities, and how you would drive profitability within customer accounts. Be ready to discuss your approach to collaboration with internal teams and your commitment to continuous learning.
How to prepare for a job interview at The City Recruiter
✨Understand the Utilities Sector
Make sure to brush up on the latest trends and challenges in the utilities market. Being able to discuss industry specifics will show your technical acumen and understanding of the business landscape, which is crucial for engaging with C-level executives.
✨Demonstrate Customer Success Experience
Prepare examples from your past roles where you successfully managed customer accounts and drove growth. Highlight your ability to act as a trusted advisor and how you’ve contributed to customer satisfaction and retention.
✨Showcase Strategic Thinking
Be ready to discuss how you approach strategic planning and decision-making. Think about how you can contribute to the company's direction and growth, and be prepared to share your thoughts on structuring complex pricing models.
✨Emphasise Collaboration Skills
This role requires working closely with various internal teams. Share examples of how you've successfully collaborated with others in previous positions, particularly in delivering technical solutions or driving account success.
