At a Glance
- Tasks: Process parking appeals and manage customer correspondence in a busy office environment.
- Company: Join the City of London Corporation, a leader in urban management and services.
- Benefits: Enjoy competitive pay, flexible working options, and a supportive team culture.
- Other info: Great career growth opportunities in a dynamic and inclusive workplace.
- Why this job: Make a difference in traffic management while developing your communication and organisational skills.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Posting Start Date: 27/07/2026
Posting End Date: 09/08/2026
Office Location: Guildhall
Level of DBS required for this role: None required
Level of vetting required?: No security vetting is required
Is this a politically restricted post?: No
Does this post require a Baseline Personnel Security Standard (BPSS) check?: No
Hours of Work/Work Pattern: Monday to Friday, 9:15am - 5:00pm
We reserve the right to close the advert earlier should we receive a high number of applications. We therefore encourage you to apply early.
The Built Environment is responsible for the delivery of a range of construction, highways and operational services for the City of London, including the construction of Street Scene Projects, the maintenance of the public highway and its associated infrastructure, the enforcement of various duties under the Highways Act, the management of street works, the management of both on and off street parking, and traffic management.
We currently have three Representations and Appeals Officer posts opportunity within the Parking Ticket Office, 35 hours per week, Monday to Friday. The City of London is responsible for parking and traffic enforcement within the Square Mile. Parking enforcement supports the City’s aims for parking compliance, traffic management, health and safety and a cleaner environment.
The main purpose of the role is to carry out the processing of circa 110,000 Penalty Charge Notices (PCNs) issued in the City each year, total income £8M. This involves ensuring that all correspondence, payments and unpaid debts are processed in accordance with the law, the City’s financial regulations, policies, and in a way that maintains the reputation of the City and in accordance with the principles of Comprehensive Performance Assessment.
The core duties of the post are to respond to basic challenges arising from PCNs and to deal personally with letters and phone calls. Assess routine claims from motorists and hire companies who nominate other parties as being liable for a PCN. To deal with administrative tasks and to meet individual and group targets as identified through the departmental appraisal system.
Candidates should have excellent communication and organisational skills and experience of working in a busy office, preferably with experience of dealing with difficult customers. Teamwork and interpersonal skills are essential requirements for this post. Proficient in Microsoft Office, you will be able to manage priorities effectively and have commitment to delivering excellent customer service.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.
Closing date: 23:59 pm on 9 August 2026
Interviews will be held 17 August - 26 August 2026
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.
We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.
Parking Appeals & Representations Specialist in London employer: The City Of London
The City of London Corporation is an exceptional employer, offering a competitive salary and generous benefits including 24 days of annual leave and a robust pension scheme. Our work culture prioritises employee well-being and professional growth, providing opportunities to contribute to the conservation of beautiful public spaces in the vibrant community of West Ham Park. Join us in making a meaningful impact while enjoying a supportive and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Appeals & Representations Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The City Of London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The City Of London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parking Appeals & Representations Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The City Of London:Your cover letter is your chance to shine! Tell us why you want to work at The City Of London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The City Of London!
How to prepare for a job interview at The City Of London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
