At a Glance
- Tasks: Support IT operations and provide help desk assistance to staff and students.
- Company: Join a dynamic team at the City of London School with exciting growth opportunities.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Commitment to equal opportunities and safeguarding young people.
- Why this job: Be part of a transformative IT team and make a real difference in education.
- Qualifications: Strong customer service skills and familiarity with Microsoft 365 and Active Directory.
The predicted salary is between 38080 - 42150 € per year.
We have an opportunity for an IT Support Engineer to work alongside our IT team; Director of Digital Strategy, IT Systems Manager, Data Manager and other Support Engineers at City of London School. You will also work closely with our City of London School for Girls, City Junior School and the wider City of London Corporations IT Services. You will be part of a growing team, who are going through exciting transitions with the opportunity to lead on a variety of projects.
You will play an important part in supporting the operations, help desk system and providing 1st and 2nd line responses to a range of clients, staff, students and other end-users within the organisation.
Qualifications and Skills
- Excellent customer service skills
- Strong communication
- Technical ability to problem-solve user queries
- Familiarity with Microsoft 365, Teams, Active Directory and Sophos Enterprise
Equal Opportunities & Safeguarding
City Schools is committed to Equal Opportunities and welcomes applications from all sections of the community. City Schools is committed to safeguarding and promoting the welfare of young people and requires the same commitment from all their staff.
Application Requirements
Appointments are subject to satisfactory references, the receipt of an enhanced Disclosure and Barring Service certificate, medical clearance, confirmation of the right to work in the UK and overseas police checks where necessary. The schools undertake further checks as necessary including prohibition from teaching and management checks. This post is exempt from the Rehabilitation of Offenders Act 1974.
IT Support Engineer in London employer: The City Of London
City Schools offers a dynamic and supportive work environment for IT Support Engineers, where you will collaborate with a dedicated team committed to enhancing digital strategies across multiple schools. With a focus on professional development and a culture that values innovation, you will have the opportunity to lead exciting projects while enjoying a competitive salary and a commitment to equal opportunities. Located in the heart of London, this role provides a unique chance to make a meaningful impact within the educational sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the City of London School or similar organisations on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft 365, Teams, and Active Directory. We want you to shine when they ask about your problem-solving abilities!
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond to help someone. This role is all about supporting users, so let them know you’re the go-to person for resolving issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your customer service skills and technical abilities, especially with Microsoft 365 and Active Directory. We want to see how your experience aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've solved user queries in the past. We love seeing candidates who can think on their feet and provide excellent support to clients and end-users.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at The City Of London
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft 365, Teams, Active Directory, and Sophos Enterprise. Be ready to discuss how you've used these tools in past roles or projects, as this will show your familiarity and confidence.
✨Show Off Your Customer Service Skills
As an IT Support Engineer, you'll be dealing with a range of clients and users. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you solved problems effectively and kept users informed throughout the process.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to help non-technical users. During the interview, focus on being clear and concise in your responses to demonstrate your ability to communicate effectively.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about common IT issues you’ve encountered and how you resolved them. This will help you showcase your critical thinking and ability to handle real-world challenges.
