At a Glance
- Tasks: Support IT operations and provide help desk assistance to staff and students.
- Company: Join a dynamic team at the City of London School with exciting projects.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Commitment to equal opportunities and safeguarding young people's welfare.
- Why this job: Be part of a transformative IT team making a real difference in education.
- Qualifications: Strong customer service skills and familiarity with Microsoft 365 and Active Directory.
The predicted salary is between 38080 - 42150 € per year.
We have an opportunity for an IT Support Engineer to work alongside our IT team; Director of Digital Strategy, IT Systems Manager, Data Manager and other Support Engineers at City of London School. You will also work closely with our City of London School for Girls, City Junior School and the wider City of London Corporations IT Services. You will be part of a growing team, who are going through exciting transitions with the opportunity to lead on a variety of projects. You will play an important part in supporting the operations, help desk system and providing 1st and 2nd line responses to a range of clients, staff, students and other end-users within the organisation.
Qualifications and Skills
- Excellent customer service skills
- Strong communication
- Technical ability to problem-solve user queries
- Familiarity with Microsoft 365, Teams, Active Directory and Sophos Enterprise
Equal Opportunities & Safeguarding
City Schools is committed to Equal Opportunities and welcomes applications from all sections of the community. City Schools is committed to safeguarding and promoting the welfare of young people and requires the same commitment from all their staff.
Application Requirements
Appointments are subject to satisfactory references, the receipt of an enhanced Disclosure and Barring Service certificate, medical clearance, confirmation of the right to work in the UK and overseas police checks where necessary. The schools undertake further checks as necessary including prohibition from teaching and management checks. This post is exempt from the Rehabilitation of Offenders Act 1974.
IT Support Engineer employer: The City Of London
At City of London School, we pride ourselves on being an exceptional employer, offering a collaborative work culture where IT Support Engineers can thrive. With a focus on professional development and exciting project opportunities, our team is dedicated to supporting the educational community while ensuring a positive work-life balance in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at the City of London School or similar organisations on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies showcasing your problem-solving abilities with Microsoft 365, Teams, and Active Directory. This will help us see how you tackle real-world issues.
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by rehearsing common IT support scenarios. We want to see how you handle tricky situations and provide top-notch customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your customer service skills and technical abilities, especially with Microsoft 365 and Active Directory. We want to see how your experience aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled user queries in the past. We’re keen to see your problem-solving approach and how you’ve provided support to clients or colleagues. Real-life examples make a big difference!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our awesome team at StudySmarter!
How to prepare for a job interview at The City Of London
✨Know Your Tech
Brush up on your technical skills, especially with Microsoft 365, Teams, Active Directory, and Sophos Enterprise. Be ready to discuss how you've used these tools in past roles or projects, as this will show your familiarity and confidence.
✨Customer Service is Key
Since the role requires excellent customer service skills, think of examples where you've successfully resolved user queries. Prepare to share specific instances that highlight your communication skills and ability to problem-solve effectively.
✨Understand the Organisation
Do a bit of homework on the City of London School and its IT services. Knowing about their structure and the teams you'll be working with can help you tailor your answers and show genuine interest in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through common IT issues and how you would handle them, as this will demonstrate your practical knowledge and readiness for the job.
