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- Tasks: Provide top-notch support to students and applicants through various communication channels.
- Company: Join a vibrant college in Liverpool with a focus on student experience.
- Benefits: Enjoy up to 30 days holiday, flexible working, and a great pension scheme.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic environment with opportunities for professional growth and wellbeing support.
The predicted salary is between 24584 - 26812 £ per year.
You will be responsible for proactively providing an effective and user-friendly student and applicant experience using a variety of communication channels, including telephone, email, and face-to-face communication.
Responsibilities
- Handle all incoming college enquiries through a variety of channels, including telephone, email and face to face.
- Consistently demonstrate excellent communications skills and a customer focused approach, with the highest level of customer service.
- Accurately record communication records and action follow up items as appropriate.
- Work closely with members of the curriculum team to build and share key information with interested parties in response to enquiries.
- Work closely with colleagues to ensure consistency and accuracy of information.
- Support the college’s marketing function by promoting key events where appropriate, and when requested proactively contact individuals or groups of individuals to share details of events and extend invitations.
- Provide administrative support for other functions as required.
- To contribute fully to the mission and values statement of the College ensuring its effective implementation in all aspects of College life.
- Other duties as directed by your line manager.
Generic duties
- To contribute fully to the mission and values statement of the College Group ensuring its effective implementation in all aspects of College life.
- To take proactive responsibility for Health & Safety to ensure that a safe working environment and safe working practices are maintained at all times.
- To comply with the General Data Protection Regulations (GDPR).
- To support cross college activities as required, such as open events or assisting with enrolment.
- To understand roles and responsibilities around safeguarding all learners and contribute to maintaining a safe learning environment.
Skills, Knowledge and Expertise
- Minimum of 1 year’s experience of working in a customer service or telephony-based role.
- Ability to adapt quickly and multitask in a fast-paced environment.
- Proven relevant experience of building strong working relationships (internally and externally).
- Excellent communication and organisational skills.
- Minimum of Level 2 literacy and numeracy or willingness to complete.
- Good level of interpersonal skills.
- Ability to use own initiative and self-motivated.
- Strong IT literacy with experience of using Microsoft Office, and the ability to learn and adapt quickly to new technologies.
Benefits
- Pension Scheme: You’ll be part of the Local Government Pension Scheme with employer contributions of up to 20.20%.
- Leave entitlement: Up to 30 days annual holiday allowance, plus 1 wellbeing day. 5 to 7 days statutory closure and 2 further days closure at Easter.
- Employee Benefit Platform: COLC Employee Benefits Platform with discounts, Cycle to Work Scheme, tech and home appliance discounts, and salary sacrifice options.
- Health and Wellbeing: Health Assured EAP with 24/7 confidential support, wellbeing resources, and access to wellness tools.
- Travel: Interest-free loans to help buy annual travel passes from Merseytravel and Merseyrail.
- Flexible Working: Flexible working options depending on business needs.
- Professional Development: Formal and informal development opportunities to grow skills and career.
- College Benefits: Access to facilities, staff discounts at College venues, and related perks.
College Information Advisor in Liverpool employer: The City Of Liverpool College
Contact Detail:
The City Of Liverpool College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land College Information Advisor in Liverpool
✨Tip Number 1
Get to know the college inside out! Research their values, mission, and recent events. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or face-to-face, being clear and friendly is key. Try role-playing with a mate to get comfortable with common questions they might ask.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend college events. Building relationships can give you insider info and make you stand out when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what they’re looking for in a College Information Advisor.
We think you need these skills to ace College Information Advisor in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the College Information Advisor role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about communication, don’t hold back! Use clear and engaging language in your application to demonstrate your excellent communication skills. Remember, we’re looking for someone who can connect with students and applicants effortlessly.
Be Personable and Professional: Strike a balance between being friendly and professional in your written application. We love a warm approach, but it’s important to maintain professionalism as well. Show us your personality while keeping it polished!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The City Of Liverpool College
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a College Information Advisor. Familiarise yourself with the college's mission and values, as well as any recent news or events. This will help you demonstrate your genuine interest in the position and the institution.
✨Show Off Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you've successfully handled customer inquiries or built strong relationships. This will showcase your ability to connect with students and applicants.
✨Be Ready to Multitask
The job requires juggling multiple tasks at once, so be prepared to discuss how you manage your time and priorities. Think of specific instances where you've successfully multitasked in a fast-paced environment, and be ready to share those stories during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask the interviewer. This could be about the college's future initiatives or how the marketing team collaborates with other departments. It shows that you're engaged and thinking about how you can contribute to the college's success.
