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- Tasks: Support the exams team with admin tasks and customer service in a busy office.
- Company: Join The City of Liverpool College, a vibrant educational community.
- Benefits: Enjoy competitive salary, generous leave, and fantastic employee perks.
- Why this job: Gain valuable experience while working towards a Level 3 in Business Administration.
- Qualifications: Level 2 qualification or relevant experience; strong communication and organisational skills.
- Other info: Flexible working options and excellent professional development opportunities await you.
Job Title
Exams Administrator Apprentice
Department
Business Support
Application Deadline
9 January 2026
Location
Liverpool
Salary
ÂŁ22,283 per year
Job Type
21 month Fixed term contract, 35 hours per week
Key Responsibilities
- Deliver a range of administrative and customer services which may include some or all of the following tasks:
- Administrative support through word processing and maintaining databases including Pro‑solution, SharePoint and trackers.
- Management of the diary for examinations and associated tasks, from basic scheduling to coordinating logistics such as room and invigilator availability.
- Support Exams Officers with day‑to‑day administration tasks, such as data entry and logging certificates.
- Act as first point‑of‑contact for the examinations office, responding to queries within the College’s existing quality standards and procedures and maintaining a high level of customer service within the function.
- Act as a positive ambassador for the College Group, maintaining a professional and positive image within the organisation and to external stakeholders.
- Participating in cross‑college activities such as enrolment, summer recruitment, exam invigilation etc as required.
- Comply with the College’s financial regulations and other standards for procurement/asset management.
- Ensure the accuracy and confidentiality of information held within the exams office and comply with data protection protocols and relevant policies as appropriate.
Skills, Knowledge and Expertise
Essential
- Level 2 qualification, including Maths and English or relevant experience
- Good communication skills, oral and written
- Good organisational skills – pays attention to detail and follows through
- High level of discretion
- Strong interpersonal skills
- Experience of working with customers or as part of a team in a busy, fast‑paced environment
- Ability to work independently to a high standard, taking accountability and ownership for mistakes and a commitment to self‑reflection and learning
- Good communication, relationship management and influencing skills, works well as part of a team
- Ability to work to tight deadlines and multiple priorities
- Positive personality – calm, self‑motivated and driven to achieve results through positive role‑modelling and common sense practicality
- Innovative and creative – ready to problem solve
- Personal qualities of integrity, honesty, transparency and commitment to/ownership of the mission and values of the College
- Resilient – ability to work calmly within a high pressure environment and deal with fluid situations
- Must be committed to their own CPD
Desirable
- Experience of working in a college business support or exam function
- Diary management experience
Benefits
As a valued member of our College community, you’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.
Pension Scheme
You’ll be part of the Local Government Pension Scheme with employer contributions of up to 20.20%, one of the best pension packages in the sector.
Leave Entitlement
Up to 27 days annual holiday allowance, plus 1 wellbeing day. You’ll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.
Employee Benefit Platform
As part of your role, you’ll have access to the COLC Employee Benefits Platform, a one‑stop hub for a wide range of perks designed to support your wellbeing, work‑life balance, and everyday savings.
Health and Wellbeing
As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. You also have access to an online wellbeing portal and the Wisdom App, which offers mood trackers, wellbeing tools, meditation guides, fitness videos, and self‑help modules.
Travel
We’ve partnered with Arriva to bring you great savings on bus travel. We also offer interest‑free loans to buy annual travel passes from Merseytravel and Merseyrail.
Flexible Working
We offer flexible working options depending on business need to support our employee\’s work‑life balance.
Professional Development
We’re passionate about helping you thrive, offering a mix of formal and informal professional development opportunities—designed to sharpen your skills, expand your knowledge, and accelerate your career.
College Benefits
Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.
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Exams Administrator Apprentice employer: The City Of Liverpool College
Contact Detail:
The City Of Liverpool College Recruiting Team
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Exams Administrator Apprentice. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since good communication is key for this role, don’t shy away from showcasing your written communication skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Your Organisational Skills: This position requires a keen eye for detail and strong organisational abilities. Be sure to mention any relevant experiences where you've successfully managed multiple tasks or projects, as this will show us you're up for the challenge!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently. Plus, it’s super easy!
