Exams Administration Assistant

Exams Administration Assistant

Application Deadline: 19 October 2025

Department: Business Support

Employment Type: Permanent

Location: Liverpool

Compensation: £23,638 / year

Description

Job Title: Exams Administration Assistant Department: Business Support
Salary: £23,638 with the view to progress to £24,326
Job Type: Permanent
To provide administrative support to a busy Exams team and the wider Student Administrative team as required, including but not limited to the management of recording and distributing certificates to students, preparing materials for examinations and assessments, data inputting, and assisting with general office duties.
The post-holder will frequently act as the first point of contact for the team, consistently acting as a positive ambassador for the College Group whilst upholding JCQ regulations. The post-holder will be an enthusiastic and resourceful team-player with the ability to operate discreetly with a customer-focused approach.

Key Responsibilities

• Deliver a range of administrative and customer services to support the Exams Officer and wider Student Administration team
• Administrative support through maintaining databases including Pro-solution and SharePoint.
• Management of the recording and distribution of certificates.
• To build an up-to-date knowledge of JCQ to ensure compliance with rules and regulations.
• Support Exams Officers with day-to-day administration tasks, such as data entry and preparing documents and materials for exams.
• Act as first point-of-contact for the examinations office, responding to queries within the College\’s existing quality standards and procedures whilst maintaining a high level of customer service.
• Act as a positive ambassador for the College Group, maintaining a professional and positive image within the organisation and to external stakeholders.
• Ensure the accuracy and confidentiality of information held within the exams office and comply with data
• protection protocols and relevant policies as appropriate.

Professional Practice and Values

• To contribute fully to the mission and values statement of the College Group ensuring its effective implementation in all aspects of College life.
• To full engage with training and development activities, including the annual appraisal process.
• To take proactive responsibility for Health & Safety to ensure that a safe working environment and safe working practices are maintained at all times.
• To comply with the General Data Protection Regulations (GDPR).
• To support cross college activities as required, in particular the key enrolment and invigilation periods.
• Carry out any other relevant and appropriate duties as determined by the needs of the service and as appropriate to the grade.

Skills, Knowledge and Expertise

Essential Criteria

• Level 2 qualification, including Maths and English or relevant experience
• Excellent communication skills, oral and written
• Good computer literacy – ability to learn IT systems effectively
• Good organisational skills – pays attention to detail
• Experience of working with customers or as part of a team in a busy, fast-paced environment
• Ability to work independently to a high standard, taking accountability, ownership and a commitment to self-reflection and learning
• Good relationship management – works well as part of a team
• Ability to work to tight deadlines and multiple priorities
• Positive personality – calm, self-motivated and driven to achieve results through positive role-modelling and common sense practicality
• Innovative and creative – ready to problem solve
• Personal qualities of integrity, honesty, transparency and commitment to/ownership of the mission and values of the College
• Resilient – ability to work calmly within a high-pressure environment and deal with fluid situations
• Must be committed to their own CPD

Desirable Criteria

• Experience of working in a college administration or exam function

Please Note
This role may close earlier than the advertised deadline if we receive sufficient applications. Early submission is strongly encouraged.

Benefits

Why Join The City of Liverpool College?

As a valued member of our College community, you\’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development. Here are some of the benefits available to you:
Generous holiday allowance Up to 30 days annual holiday allowance, plus 1 wellbeing day. You\’ll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.
Pension Scheme You\’ll be part of the Aviva pension scheme, with contributions of up to 10%.
Employee Benefits Platform
As part of your role, you\’ll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You\’ll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You\’ll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life – and beyond.
Health and Wellbeing As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. Whether you\’re facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns.
You\’ll also have access to the online wellbeing portal, a secure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules
as well as daily wellbeing tips.
Medicash Scheme
Access to Medicash health plans – supporting you and your family with enhanced access to treatment, wellbeing services, and expert care whenever you need it. We also offer free flu vaccinations to help keep you feeling your best all year round.
Life Assurance
We offer life assurance to give you and your family added peace of mind — with a benefit of up to three times your annual salary payable in the event of death in service.
Travel We offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months\’ free travel—without having to cover the full cost upfront. It\’s all about making your commute more affordable and less stressful.
Flexible Working We offer flexible working options depending on business need to support our employee\’s work-life balance.
Professional Development We\’re passionate about helping you thrive, offering a mix of formal and informal professional development opportunities—designed to sharpen your skills, expand your knowledge, and accelerate your career.
College Benefits
Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.