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- Tasks: Ensure safety and security on campus while supporting students and staff.
- Company: Join The City of Liverpool College, a vibrant community focused on education and wellbeing.
- Benefits: Enjoy generous holidays, pension schemes, and exclusive discounts on travel and lifestyle.
- Why this job: Be part of a supportive culture that values personal development and community engagement.
- Qualifications: Experience in security roles and strong communication skills are essential.
- Other info: Term-time only position with opportunities for professional growth and wellbeing support.
The predicted salary is between 21741 - 21741 £ per year.
Job Title: Campus Support Officer
Department: Estates
Location: Liverpool
Salary: £22,611 – £23,963 / year
FTE: £25,299 – £26,812 per year
Job Type: Permanent, 35 hours per week, 39 weeks term time only
Application Deadline: 26 January 2026
Job Description
We are seeking a vigilant and proactive term-time only Campus Support Officer to ensure the safety, security, and wellbeing of students, staff, visitors, and property across the college campus. The Campus Support Officer plays a vital frontline role in maintaining a safe and welcoming environment that is conducive to teaching and learning, while upholding college policies, safeguarding principles, and emergency procedures.
Key Responsibilities
- Monitoring entry and exit points, checking ID badges, ensuring only authorised individuals enter the college.
- Regularly patrolling corridors during non-peak times to identify and address potential security issues.
- Maintaining clear communication with students, staff, and visitors, and reporting incidents to management or the authorities.
- Building positive relationships with students to foster a safe and supportive environment.
- Promoting a positive and respectful college culture.
- Responding to incidents such as fire alarm activations, intruder alarm activations, first aid incidents or lockdown situations, working with college staff and emergency services.
- Ensuring adherence to college policies, which may involve conflict resolution, de‑escalation, and reporting incidents.
- Supporting the enforcement of college behaviour policies, including smoking, loitering, or anti‑social conduct.
- Conducting searches of individuals when appropriate, following college procedures.
- Assisting with the supervision of student behaviour in communal areas during peak times, such as lunch breaks.
- Act as a keyholder to assist with the opening of college buildings, including unlocking doors and un‑setting alarms.
- Supporting evacuation procedures and acting as a Fire Marshal during emergencies, if required.
- Actively supporting and implementing the ‘One College, One Mindset’ initiative.
- Supporting any key cross‑college activities such as enrolment, open evenings and recruitment events.
- Following departmental policies and procedures and operating within service standards at all times.
- Adhering to organisational policies and procedures such as GDPR, Equality and Financial Regulations.
- Carrying out such other relevant and appropriate duties within the framework of a post of this grade that may from time to time be required at a location determined by the needs of the service.
- Making full use of new technology in all aspects of job requirements.
Professional Development
- Participating fully in professional development.
- In‑service training opportunities which are made available.
- The college appraisal scheme.
Skills, Knowledge and Expertise
Essential Criteria
- Experience of working in a security role.
- Excellent observational skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to remain calm and professional in challenging situations.
- Flexible attitude and ability to work independently and as part of a team.
- Comfortable using IT systems for reporting and monitoring.
- Organised and observant.
- Confident in handling incidents and using de‑escalation techniques.
- A proactive and vigilant approach to safety and security.
- Experience of working in a customer‑oriented environment.
- Good inter‑personal skills with the ability to answer enquiries and deal with all customers in a friendly and efficient manner.
- Ability to show an understanding of, and commitment to college policies and procedures, particularly equality and diversity.
- Ability to set high standards for students, colleagues and for themselves.
- Positive personality – self‑motivated.
- Willingness to assist and interact with internal and external stakeholders.
- Clear personal commitment of meeting and surpassing customer expectations.
- Committed to personal development.
Desirable Criteria
- Experience working in an education environment.
- Understanding and awareness of an educational environment.
- First aid and/or Fire Marshall training certificate.
Benefits
As a valued member of our College community, you’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.
Generous Holiday Allowance
25 days annual holiday allowance, plus 1 wellbeing day. You’ll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.
Pension Scheme
You\’ll be part of the Aviva pension scheme, with contributions of up to 10%.
Employee Benefits Platform
Access to the COLC Employee Benefits Platform, one‑stop hub for a wide range of perks. Includes discount at supermarkets, fashion, tech, travel, etc. Also the Cycle to Work Scheme, cinema, leisure, and tech & home appliance discounts, with salary sacrifice option.
Health & Wellbeing
Access to Health Assured Employee Assistance Programme (EAP) – 24/7 confidential support. Online wellbeing portal, Asecure, and Wisdom App for wellbeing tools.
Medicash Scheme
Access to Medicash health plans and free flu vaccinations.
Life Assurance
Life assurance up to three times annual salary payable in event of death in service.
Travel
Partnership with Arriva for bus travel savings; interest‑free loans for annual travel passes from Merseytravel and Merseyrail.
Flexible Working
Flexible working options depending on business need.
Professional Development
Formal and informal opportunities to sharpen skills and accelerate career.
College Benefits
Free use of sports and fitness facilities; discounted hair & beauty treatments and staff discount at Academy Restaurant.
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Campus Support Officer (39 weeks TTO) employer: The City Of Liverpool College
Contact Detail:
The City Of Liverpool College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Campus Support Officer (39 weeks TTO)
✨Tip Number 1
Familiarise yourself with the college's policies and procedures, especially those related to safety and security. Understanding these will not only help you in interviews but also demonstrate your commitment to upholding the college's standards.
✨Tip Number 2
Network with current or former Campus Support Officers or staff at the college. They can provide valuable insights into the role and the work environment, which can help you tailor your approach during the application process.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully handled security issues or conflicts, as this will showcase your problem-solving skills.
✨Tip Number 4
Demonstrate your proactive approach by discussing any relevant training or certifications you have, such as first aid or conflict resolution. This shows that you're not just qualified but also committed to personal development in the field.
We think you need these skills to ace Campus Support Officer (39 weeks TTO)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security roles, customer service, and any educational environments. Use specific examples that demonstrate your observational skills and ability to handle challenging situations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Campus Support Officer role. Mention how your skills align with the job responsibilities, such as maintaining safety and building positive relationships with students.
Highlight Relevant Skills: Clearly outline your essential skills in your application, such as communication, conflict resolution, and IT proficiency. Provide examples of how you've successfully used these skills in previous roles.
Follow Application Instructions: Carefully read the application instructions provided by the college. Ensure you submit all required documents before the deadline of 31 August 2025, and double-check for any specific formatting or content requirements.
How to prepare for a job interview at The City Of Liverpool College
✨Show Your Vigilance
As a Campus Support Officer, being vigilant is key. During the interview, share examples of how you've successfully identified and addressed security issues in previous roles. This will demonstrate your proactive approach to safety.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers that showcase your ability to build positive relationships with students and staff.
✨Demonstrate Conflict Resolution Skills
Be ready to discuss situations where you've had to de-escalate conflicts or handle challenging situations. Highlight your calmness under pressure and your ability to follow procedures while maintaining a supportive environment.
✨Familiarise Yourself with College Policies
Understanding the college's policies on safety, equality, and behaviour is crucial. Before the interview, review these policies and be prepared to discuss how you would uphold them in your role as a Campus Support Officer.
