Sheltered Housing Support Officer - Peffermill Industrial Estate

The service promotes independent living through planned and unplanned person centred support to vulnerable adults, who may have complex needs and issues, living in Sheltered Housing. Supporting service users to safely remain living in and being part of the community for as long as possible and work with appropriate agencies to prevent hospital admission and admission to long term care.

Major tasks / Job activities:

• Provide and co‑ordinate, as necessary, a range of multi‑agency support, information and advice services to vulnerable clients living predominantly in sheltered housing and promote their independence.
• Gather and record client personal details.
• Keep accurate records of relevant contact with service users regarding support provided and update on a regular basis.
• Responsible for carrying out the initial assessment of client’s needs and preferences.
• Identify unmet needs and make referrals to other agencies or Team Leader as required.
• Responsible for carrying out risk assessments and advise Team Leader of any actions required.
• To put in place appropriate measures to ensure health and safety of service users predominantly in sheltered housing and in communal areas.
• Regularly review clients’ support to ensure support is appropriate and effective and as needed discuss with Line Manager.
• Respond to emergency events identified through inactivity monitoring and alarm system, make on‑the‑spot decisions and provide appropriate response, including carrying out emergency personal care and first aid.
• Arrange or refer for social inclusion activities in partnership with key stakeholders.
• Demonstrate and test alarm systems, report and monitor faults.
• Comply with National Care Standards and SSSC regulations.

You will work core business hours Monday to Friday. Please note, the successful candidate will require a valid UK driver’s licence and have access to a personal vehicle for work purposes. This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre‑employment checks being deemed satisfactory.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care‑experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care‑experienced applicants who meet the minimum job criteria will be guaranteed an interview.

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we’re recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.