Operational Business Manager

We are seeking a forward-thinking Business Manager to play a key role with the Edinburgh Health and Social Care Partnership. This is a great role for a highly motivated professional to contribute to the delivery of health and social care services in Edinburgh. This is an integrated role, therefore the successful candidate can take either City of Edinburgh Council or NHS Lothian employment terms and conditions.

The purpose of the Operational Business Manager is to support the Governance and Business Manager (G&BM) to:

• Ensure the Edinburgh Health and Social Care Partnership meets governance and statutory requirements in a range of governance areas across the Partnership.
• Manage operational governance arrangements for Strategic Planning.
• Lead and develop the Partnership's administrative support function aligned to the Strategic Planning team.

The role will undertake the following major tasks and job activities:

• Lead the development of the Strategic Planning administrative support function, including managing a range of competing views and building consensus to achieve agreed outcomes.
• Day-to-day line management responsibility for administrative staff in service area in line with HR Policies and Procedures of NHS Lothian and Council.
• Contribute and maintain a robust framework for corporate governance across the Partnership and manage the complexity of operating across two sets of standing orders (i.e. Council and NHS Lothian), ensuring adherence to standing orders, relevant terms of reference, and best practice.
• Develop in conjunction with the G&BM partnership arrangements in relation to governance, risk management, resilience, assurance, and governance.
• Develop reporting mechanisms and provide support for the ongoing development, modernization and integration of key governance systems, and look at opportunities to exploit and embed new technology whilst balancing risk.
• Work closely with the G&BM and other Partnership Business Managers to take on specific lead roles and defined projects on behalf of the G&BM as well as Strategic Planning.
• Develop, monitor and review protocols and standard operating procedures (SOPs) to ensure consistent approaches and compliance with EHSCP, City of Edinburgh Council, NHS Lothian and national guidance, policies and procedures, and SOPs.
• Lead and contribute to the development and implementation of the Partnership's approach to risk management, supporting teams to ensure that risks are adequately recorded, monitored and mitigated across the Partnership and risk registers are in place.
• Lead and implement improvements to the Partnership's approach to business continuity planning, which include supporting training and exercising, scenario testing, reviewing policies and procedure and supporting team to ensure appropriate business continuity arrangements are in place and regularly reviewed.
• Support managers within Strategic Planning to ensure risk assessment/s, incident management and assurance reporting is in place for health and safety.
• Work closely with the Governance and Business Manager to develop and implement information governance arrangements in the Partnership, NHS Lothian and the Council and ensure compliance with relevant legislation; this will include supporting services subject to data breaches and ensuring any learning and improvement actions are progressed.
• Co-ordinate the management of assurance processes across the Partnership; this may include Whistleblowing, External Audit, External Scrutiny bodies (e.g. Mental Welfare Commission, Care Inspectorate), and coordinating internal audit processes within the Partnership.
• Will work independently, showing initiative, prioritising their own workload, with the delegated authority taking independent operational decisions with own staff or within key result areas and represents / deputise for the G&BM at meetings as appropriate.
• Decision making in relation to difficult and complex situations across the Partnership, e.g. systems failure, business continuity proceedings in emergency situations and ensuring that situations are escalated and recorded appropriately.
• Communicating and managing expectations from a range of different stakeholders in a complex environment (e.g. prioritisation of multiple work requests).
• Influencing and contributing toward significant change programmes within the G&BM and wider Strategic Planning function.
• Prioritising and balancing competing demands while ensuring agreed timescales are met in a dynamic situation e.g. direct input and change management whilst also balancing competing demands for senior management of external partners to ensure objectives are met.
• Managing multiple work-streams within a complex and highly sensitive political environment, including integration of Health and Social Care ensuring that, wherever possible, the outputs from public and political engagement impact positively on the final outcomes.
• Managing and supporting staff to ensure efficient service delivery whilst developing a cohesive team and maintaining staff morale, especially during periods of change.

Environment – work demands, physical demands, working conditions, work context:

• Regular requirement to maintain concentration for long periods; for example, analysis of complex data, preparation of reports and business cases, participation in meetings.
• Managing diverse workload priorities – tight timescales and scope for regular interruption and diversion to higher priority issues.
• Concentration required when interpreting performance data.
• A high degree of personal resilience is required, especially in relation to the interpretation and application of complex policies and decisions, often at times of significant organisational change and in a turbulent and politically driven environment.
• Managing conflicting priorities between senior managers and allocating resources in response.

Supervision and management of people:

• Line management of the admin support for the service area of up to 6 FTE employed by both NHS and Council.

Financial Responsibilities:

• Authorised budget signatory for £5,000 including supplementary staff, purchase orders, expenses, minor works.

We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council. Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.