At a Glance
- Tasks: Provide outstanding customer service at the box office for various events.
- Company: Join a vibrant cultural venue with a commitment to diversity and inclusion.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Casual hours with evening and weekend shifts; perfect for students!
- Why this job: Be part of exciting events and make a difference in the community.
- Qualifications: No specific qualifications required, just a passion for customer service.
The predicted salary is between 26806 - 27032 € per year.
Salary: £26,806–£27,032
Hours: Casual, as and when required. Evening and weekend work essential. Typical evening shift: 5 pm–9 pm. Weekend shift: 1 pm–9 pm.
Responsibilities:
- Provide outstanding frontline service to customers using the Cultural Venues box office for a wide range of performances, events and programmes across the performance venues (Usher Hall, Assembly Rooms, Churchill Theatre and Ross Theatre) and agency sales for other external events.
- Ensure first‑class customer care is provided across a range of channels which support the sales and marketing of events.
Equality and Diversity:
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care‑experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently under‑represented. All applicants will be considered fairly based on skills and experience. Disabled and care‑experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Additional Information:
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Casual Ticketing Services Assistant - Usher Hall in Midlothian employer: The City of Edinburgh Council
As a Casual Ticketing Services Assistant at Usher Hall, you will be part of a vibrant and inclusive team dedicated to delivering exceptional customer service in a dynamic cultural environment. With flexible working hours and opportunities for personal growth, our commitment to diversity ensures that every employee feels valued and empowered to contribute their unique perspectives. Join us in creating memorable experiences for our community while enjoying the benefits of working in one of the city's most iconic venues.
Contact Detail:
The City of Edinburgh Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Ticketing Services Assistant - Usher Hall in Midlothian
✨Tip Number 1
Get to know the venue! Familiarise yourself with Usher Hall and its events. This way, when you chat with potential employers, you can show off your passion and knowledge about what they do.
✨Tip Number 2
Network like a pro! Attend events at the Usher Hall or similar venues. Meet people in the industry, and don’t be shy about mentioning you’re looking for a role. You never know who might have a lead!
✨Tip Number 3
Be ready for those casual shifts! Since the role is casual, make sure you’re flexible with your availability. Highlight this in conversations to show you’re keen and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Casual Ticketing Services Assistant - Usher Hall in Midlothian
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing top-notch customer service. Share any experiences where you've gone above and beyond to help someone out, especially in a busy environment like a box office.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. We want to see how your background fits with our needs at Usher Hall and other venues!
Be Yourself:Don’t be afraid to let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond just your qualifications.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at The City of Edinburgh Council
✨Know Your Venue
Familiarise yourself with the Usher Hall and other venues mentioned in the job description. Understand their history, the types of events they host, and any recent news. This will show your genuine interest and help you answer questions about how you can contribute to their success.
✨Customer Service Focus
Prepare examples from your past experiences where you provided excellent customer service. Think about challenging situations and how you resolved them. This role is all about frontline service, so demonstrating your ability to handle various customer interactions will be key.
✨Flexibility is Key
Since the position requires evening and weekend work, be ready to discuss your availability. Highlight your willingness to adapt to different shifts and your enthusiasm for working in a dynamic environment. This shows that you're committed and ready to step up when needed.
✨Embrace Diversity
Understand the importance of equality and diversity in the workplace. Be prepared to discuss how you can contribute to an inclusive environment. Sharing your thoughts on diversity can resonate well with the interviewers, especially since they value a diverse workforce.
