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- Tasks: Provide IT support and administration for internal systems and mobile devices.
- Company: Join the City of Edinburgh Council, dedicated to improving community services.
- Benefits: Enjoy a competitive salary, supportive culture, and opportunities for growth.
- Why this job: Be part of a team that values respect, integrity, and flexibility in a diverse workplace.
- Qualifications: Clear communication skills and a polite manner are essential; tech-savvy individuals preferred.
- Other info: This role is fixed term until 31/03/2026 and requires a basic disclosure check.
The predicted salary is between 24000 - 28000 £ per year.
This is an opportunity for an individual to work within the Digital Services support and administration team. Main areas of responsibility include general IT support for internal application systems used within City of Edinburgh Council and mobile device support across the estate and answering queries through a ticketing help desk.
Supporting customers including Elected Members, Business Areas and Council staff in their use of Council IT Services. Clear communication skills, polite and well-mannered are essential qualities for this role.
This post is subject to a basic disclosure check.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring our behaviours of respect, integrity and flexibility into your ways of working.
We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
You can find out more on our behaviours web page.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Contact Detail:
The City of Edinburgh Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Systems & Support Administrator
✨Tip Number 1
Familiarise yourself with the specific IT systems and applications used by the City of Edinburgh Council. Understanding their internal processes and tools will not only help you answer queries more effectively but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. Since the role involves supporting various stakeholders, being able to explain complex IT concepts in simple terms will be crucial. Consider practising with friends or family to refine your delivery.
✨Tip Number 3
Prepare for behavioural interview questions by reflecting on past experiences where you demonstrated respect, integrity, and flexibility. Think of specific examples that highlight how you embody these values in your work, as they are key to the council's culture.
✨Tip Number 4
Engage with the City of Edinburgh Council's social media channels, like Twitter. This can provide insights into their current projects and initiatives, which you can reference in your discussions, showing your genuine interest in the organisation and its goals.
We think you need these skills to ace ICT Systems & Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the ICT Systems & Support Administrator position. Pay special attention to the skills mentioned, such as clear communication and customer support.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support and administration. Include specific examples of how you've successfully supported users or resolved technical issues in previous roles.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and the organisation's values. Emphasise your commitment to respect, integrity, and flexibility, and provide examples of how you embody these behaviours in your work.
Prepare for Behavioural Questions: Since the interview process will focus on behavioural and technical skills, prepare for questions that assess how you handle various situations. Think of examples from your past experiences that demonstrate your problem-solving abilities and customer service skills.
How to prepare for a job interview at The City of Edinburgh Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an ICT Systems & Support Administrator. Familiarise yourself with the specific IT support tasks mentioned, such as handling internal application systems and mobile device support.
✨Showcase Your Communication Skills
Since clear communication is essential for this role, practice articulating your thoughts clearly and politely. Prepare examples of how you've effectively communicated with customers or colleagues in previous roles.
✨Emphasise Behavioural Traits
The interview will focus on behavioural aspects, so be ready to discuss how you embody the values of Respect, Integrity, and Flexibility. Think of situations where you've demonstrated these behaviours in a work setting.
✨Prepare for Technical Questions
Expect technical questions related to IT support and administration. Brush up on common issues faced in help desk environments and be prepared to explain how you would troubleshoot them. This will show your readiness for the role.