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- Tasks: Provide emergency support and assistance to vulnerable adults in their homes.
- Company: Join a dedicated team at Edinburgh Telecare, making a real difference.
- Benefits: Flexible hours, competitive salary, and unsocial/shift allowance up to £7,400.
- Why this job: Be part of a compassionate team that supports those in need.
- Qualifications: Valid UK driver’s licence and ability to work flexibly.
- Other info: Diverse and inclusive workplace culture with career development opportunities.
The predicted salary is between 26337 - 28835 £ per year.
Overview
Hub Monitoring & Response Officer – fixed term until 30/06/2026
Peffermill Industrial Estate
Salary: £26,337 - £28,835 (pro-rata for part-time)
Hours: 16 per week, 52 weeks
Responsibilities
- Assist in providing emergency and support services to Edinburgh Telecare service users.
- Offer advice, information and liaise with other council departments and outside agencies.
- Visit users in their own homes, provide assistance and care to vulnerable adults.
- Answer calls from service users on the computerised calls handling facility, assess the nature of an emergency call, prioritise the level of urgency and respond accordingly.
- Drive to users’ homes, identify the extent of practical and emotional support required, and liaise with emergency services and other statutory/non‑statutory agencies.
- Provide emergency assistance – First Aid, resuscitation, personal care and safer moving and handling using specialist equipment.
- Develop knowledge of Assistive Technology Enabled care equipment and devices, support users through demonstration and assist the team with installation and repairs.
- Maintain accurate records and statistics, manage confidential information appropriately.
- Work to a 24/7 rota, including 12‑hour day and night shifts; unsocial/shift allowance payments up to £7,400 per annum.
Qualifications & Requirements
- Valid UK driver’s licence.
- Regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007 – must join or update PVG Scheme.
- Overseas criminal record check if spent 3 months out of UK within the last 5 years.
- Ability to work flexibly and resiliently within a close‑knit team.
- Treat confidential information with care, maintain professionalism and compassion.
Benefits & Work Environment
- 16 hours per week, 52 weeks, with flexible working options available.
- Unsocial/shift allowance up to £7,400 per annum.
- Commitment to a diverse and inclusive workplace culture.
Hub Monitoring & Response Officer - Peffermill Industrial Estate employer: The City of Edinburgh Council
Contact Detail:
The City of Edinburgh Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hub Monitoring & Response Officer - Peffermill Industrial Estate
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in emergency services or care. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your interview skills with a mate. Get them to throw some common questions your way, especially around handling emergencies and working with vulnerable adults. The more comfortable you are, the better you'll shine in front of the hiring team.
✨Tip Number 3
Show off your passion for helping others! When you get the chance to speak with potential employers, share stories about your experiences in care or emergency response. It’ll help them see how dedicated you are to making a difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Hub Monitoring & Response Officer role. Plus, it’s a great way to stay updated on any new opportunities that pop up.
We think you need these skills to ace Hub Monitoring & Response Officer - Peffermill Industrial Estate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hub Monitoring & Response Officer role. Highlight your relevant experience in emergency services and working with vulnerable adults, as this will show us you understand the job and its responsibilities.
Showcase Your Skills: Don’t forget to mention any specific skills that relate to the role, like First Aid or experience with Assistive Technology. We want to see how you can contribute to our team and support our service users effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This helps us quickly understand your qualifications and why you’d be a great fit for the position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The City of Edinburgh Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Hub Monitoring & Response Officer. Familiarise yourself with emergency response protocols, assistive technology, and the importance of confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Compassionate Side
This role involves working with vulnerable adults, so it's crucial to demonstrate your empathy and compassion during the interview. Share examples from your past experiences where you've provided support or care to others, highlighting your ability to handle sensitive situations with professionalism.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise emergencies. Think of specific situations where you had to make quick decisions or provide assistance under pressure. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle challenging situations. This shows your enthusiasm for the role and helps you gauge if the workplace culture aligns with your values.
