Hub Coordinator - Peffermill Industrial Estate

We are looking for a flexible Telecare Coordinator to support the running of a busy and dynamic 24/7 service across the City of Edinburgh. The Telecare service provides responsive and preventative support to over 8000 people living across the city in their own homes, facilitated by community alarms and other technologies.

We are seeking flexible and resilient individuals who enjoy a varied role and working as part of a close-knit team, to join our busy and dynamic frontline service. The post holder will oversee the provision of the emergency and support services to Edinburgh’s Telecare service users. You will support operational staff to deliver the service in both the office, answering calls from service users on the computerised calls handling facility, assessing the nature of an emergency call, prioritising the level of urgency, and those in the community responding to these calls in person where appropriate.

You will need to develop relationships and work effectively with a wide range of internal and external stakeholders to deliver service improvements and resolve issues. You will be asked to lead and contribute to individual projects and manage conflicting priorities.

You will be expected to line manage a team of staff of different grades and roles and ensure they have the required support, knowledge and access to resources to perform their duties to the best of their abilities. You will develop your knowledge of the Assistive Technology Enabled care equipment and devices and support service users and staff through demonstrating their use and assisting the team with installation and repairs.

You will maintain accurate records and statistics, and manage confidential records appropriately, where required. You will be working a rota that covers 7 days a week and will be expected to participate in the on-call rota outside of these hours. Unsocial hours allowance and standby payments will be applicable.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.