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- Tasks: Support housing officers in preventing homelessness and managing cases effectively.
- Company: Join the City of Edinburgh Council, dedicated to tackling homelessness and supporting communities.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive team environment.
- Why this job: Make a real impact in people's lives while developing valuable skills in a dynamic setting.
- Qualifications: Resilience, organisational skills, and a passion for helping others are essential.
- Other info: Be prepared to work across various locality offices as needed.
The predicted salary is between 26337 - 28835 £ per year.
Overview
Housing Assistant
South East Locality Office
Salary: £26,337 – £28,835
Hours: 36 per week, 52 weeks
The Homelessness Prevention and Housing Options team is at the frontline for tackling and preventing homelessness in Edinburgh. An exciting opportunity has arisen for a housing assistant to support housing officers with the prevention and statutory duty requirements to households who are homeless or threatened with homelessness.
The postholder will provide advice and support to customers to prevent and resolve homelessness by helping them remain in their home, or where this is not possible secure a home. The role will help with ongoing management of cases, ensuring that homeless applicants are accessing appropriate support, considering their full housing options and bidding appropriately to enable them to secure permanent accommodation.
The role will be administrative with ongoing customer contact, maintaining records and closing cases timeously. This will enable Housing Officers to focus on the provision of high quality and person-centred case work to assist households to resolve their homelessness.
The role will fulfil the Council\’s legislative duties and good practice requirements in collaboration with many other statutory services and partner organisations. The postholder should be resilient and have excellent organisational skills to work within a busy service area with competing demands.
Please note that at any point in your employment you may be required to work in any one of the four locality offices or High Street at short notice.
Responsibilities
- Provide advice and support to customers to prevent and resolve homelessness, helping them remain in their home or secure a home when possible.
- Assist with ongoing management of cases, ensuring homeless applicants access appropriate support, consider full housing options, and bid appropriately to secure permanent accommodation.
- Perform administrative tasks with ongoing customer contact, maintain records, and close cases timeously to enable Housing Officers to focus on high quality, person-centred case work.
- Fulfil the Council\’s legislative duties and good practice requirements in collaboration with statutory services and partner organisations.
- Demonstrate resilience and excellent organisational skills in a busy service area with competing demands.
Requirements / Qualifications
- Post is subject to a Basic Disclosure check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide these checks. An unconditional offer of employment and commencement in the post will be subject to the outcome of both pre-employment checks being deemed satisfactory.
- Resilience and excellent organisational skills to work within a busy team with competing demands.
- Ability to work with customers, maintain records, and support housing officers in delivering prevention and statutory duties.
We are committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we\’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we\’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours page: Our Behaviours – The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs
View housing assistant job description (external link): Housing Assistant job description
Note: At any point, you may be required to work in any one of the four locality offices or High Street at short notice.
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Housing Assistant - South East Locality Office - 11248_1756972898 employer: The City of Edinburgh Council
Contact Detail:
The City of Edinburgh Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant - South East Locality Office - 11248_1756972898
✨Tip Number 1
Familiarise yourself with the local housing policies and homelessness prevention strategies in Edinburgh. Understanding the specific challenges faced by the community will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've shown resilience and organisational skills. Think of examples from previous roles or volunteer work that highlight your ability to manage competing demands effectively.
✨Tip Number 3
Research the City of Edinburgh Council's values, particularly their Behaviours of Respect, Integrity, and Flexibility. Be ready to explain how you embody these values in your work and interactions with customers.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the team dynamics and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Housing Assistant - South East Locality Office - 11248_1756972898
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Assistant position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing support, customer service, or administrative roles. Use specific examples to demonstrate your ability to manage cases and provide effective support.
Showcase Your Skills: Make sure to mention your organisational skills and resilience, as these are crucial for the role. Provide examples of how you've successfully managed competing demands in a busy environment.
Align with Company Values: Familiarise yourself with the Council's values of Respect, Integrity, and Flexibility. In your application, reflect on how you embody these behaviours in your work and interactions with others.
How to prepare for a job interview at The City of Edinburgh Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Housing Assistant. Be prepared to discuss how your skills and experiences align with the tasks, such as providing advice to customers and managing cases.
✨Demonstrate Resilience
Given the nature of the role, it's important to showcase your resilience during the interview. Share examples from your past where you've successfully handled challenging situations or managed competing demands, highlighting your ability to stay calm under pressure.
✨Emphasise Organisational Skills
The role requires excellent organisational skills. Prepare to discuss specific methods or tools you use to keep track of tasks and manage your time effectively, especially in a busy environment with multiple priorities.
✨Showcase Your People Skills
As a Housing Assistant, you'll be working closely with customers and other organisations. Be ready to provide examples of how you've effectively communicated and built relationships in previous roles, demonstrating your commitment to person-centred service.
