At a Glance
- Tasks: Assist in providing temporary accommodation and deliver high-quality customer service.
- Company: Join a supportive council team dedicated to making a difference in the community.
- Benefits: Competitive salary, flexible working hours, and commitment to diversity and inclusion.
- Other info: Opportunity for career growth in a dynamic and inclusive environment.
- Why this job: Make a real impact by helping those in need while developing your skills.
- Qualifications: Experience in administration and strong communication skills required.
The predicted salary is between 27257 - 29850 £ per year.
An exciting opportunity has arisen for a Housing Assistant in the Council’s Temporary Accommodation Service. To be successful you will have significant experience of working in an administrative role within a housing association, council or similar organisation. You should possess excellent communication and IT skills, coupled with a passion and track record for delivering high quality customer services. You must be able to work under pressure, organise your own workload and manage your time effectively.
You will put your customers first, respect and understand their concerns and needs when delivering services. You will be sensitive and responsive to the needs of all customers, many of whom may experience significant challenges in their lives.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out of the UK in the last 5 years, an Overseas Criminal Record Check will be required. The offer of employment and commencement in the post will be subject to the outcome of both of these pre-employment checks being deemed satisfactory.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to ensure we recruit the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will assess how you would bring our Behaviours of Respect, Integrity and Flexibility into your ways of working.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Housing Assistant - North East Locality Office employer: The City of Edinburgh Council
Join our dedicated team at the North East Locality Office, where we prioritise a supportive and inclusive work culture that values every employee's contribution. As a Housing Assistant, you will not only have the opportunity to make a meaningful impact in the lives of those facing challenges but also benefit from ongoing professional development and a commitment to flexible working arrangements. We celebrate diversity and are committed to creating an environment where everyone can thrive, making us an excellent employer for those seeking rewarding and impactful careers.
Contact Details:
The City of Edinburgh Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant - North East Locality Office
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at the council or similar organisations. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative skills. We suggest role-playing with a friend to get comfortable with your responses and show off your communication skills.
✨Tip Number 3
Show your passion for helping others! During interviews, share specific examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to delivering high-quality services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Assistant - North East Locality Office
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Assistant role. Highlight your relevant experience in administrative roles within housing associations or councils, and showcase your communication skills and customer service passion.
Showcase Your Skills:Don’t forget to mention your IT skills and ability to work under pressure. We want to see how you can organise your workload and manage your time effectively, so give us examples of when you've done this in the past.
Emphasise Customer Focus:Since this role is all about putting customers first, share specific instances where you've been sensitive and responsive to customer needs. This will show us that you understand the challenges they face and are committed to delivering high-quality service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The City of Edinburgh Council
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of housing associations and councils. Familiarise yourself with the specific challenges faced by temporary accommodation services, as this will show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with customers in the past. Think about situations where you’ve had to be sensitive to their needs and how you managed those interactions.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks under pressure. You might want to share a specific example of a time when you successfully juggled multiple responsibilities while maintaining high-quality service.
✨Embrace the Values
Familiarise yourself with the Council's Behaviours of Respect, Integrity, and Flexibility. Prepare to discuss how you embody these values in your work, as they are crucial for the role and will likely come up during the interview.
