Organised and motivated individuals required to work within a team in Debt Recovery providing transaction services to internal and/or external customers within Health and Social Care.
Post holders will provide a high quality and consistent clerical and administration of transactional services dealing with a range of transactions across one or more service areas. You will ensure contact is dealt with efficiently and effectively whilst delivering high levels of customer satisfaction, therefore excellent customer and delivery skills are essential.
Attention to detail, excellent IT skills and being able to be flexible and pro-active in your approach to working including being able to prioritise own work are essential skills.
This post is subject to a Basic Disclosure check.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
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Responsibilities
Person specification | ||
|---|---|---|
Category | Essential | Desirable (not every post needs desirable requirements) |
| Experience | Providing transactions services to internal and/or external customers within Revenue and Applications, and Housing Benefits. | |
| Knowledge, skills and understanding | Knowledge of Housing Benefit Overpayments and systems including Northgate Debtors. Organisation and planning of workload and working with minimal supervision Excellent team working skills with the ability to work collaboratively and co-operatively with colleagues Excellent interpersonal and communication skills – ability to communicate with a range of internal and external contacts Excellent IT skills Excellent customer service and delivery skills A flexible and pro-active approach to work including ability to prioritise Ability to deal with sensitive information with discretion and maintain confidentiality at all times | Working in a large, complex organisation, preferably public sector Ability to operate in a changing and challenging environment to manage competing priorities |
| Qualifications and training | Knowledge and skills in a range of transactions tasks equivalent to SVQ3 | Evidence of continuing professional development |
| Job specific requirements | Must be able to adapt flexibly to new demands and take appropriate action on matters requiring immediate response. | |
Contact Details:
The City of Edinburgh Council Recruitment Team
