Tenant Liaison Officer – Waverley Court in Edinburgh

Tenant Liaison Officer – Area Based Regeneration & Shared Repairs
Waverley Court

Salary: £30,188 - £34,452 (pro-rata for part time)
Hours: 32 per week, 52 weeks per year

The Low-Rise Block Management Team has an exciting opportunity for a customer focused person who would like to be part of a new team. We’re seeking to recruit two Tenant Liaison Officers to support the delivery of an extensive improvement programme across the Council’s entire existing housing estate of over 20,000 homes.

Over the next decade, the Council’s Housing Service will be required to embark on a large scale retrofit programme to meet Government Statutory targets on energy efficiency ratings and our own net zero carbon targets.

The role will contribute to the delivery of a range of upgrades to tenant’s homes and involve engagement with a range of stakeholders, including colleagues based in the Housing Locality teams in all aspects in delivering the programme of works.

The key requirements of the roles will be:

Support the management of the relationship and services to the tenants during the delivery of the programmes.

Carry out effective consultation to ensure the Council’s programmes are supported by the local communities and key stakeholders.

Ensure the needs of individual, vulnerable tenants are identified and liaise with the appropriate services to identify workable solutions for everyone.

We’re looking for people who have enthusiasm, resilience, the ability to make decisions under pressure and the ability to work positively and proactively with a range of stakeholders following the Councils behaviours of Respect, Integrity, Flexibility. If you would like to discuss this post further, contact Avril Melvin avril.melvin@edinburgh.gov.uk.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

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View Tenant Liaison Officer Job Description

View Tenant Liaison Officer Person Specification