At a Glance
- Tasks: Support the Temporary Accommodation Service by delivering high-quality customer service and administrative support.
- Company: Join the City of Edinburgh Council, committed to diversity and inclusion.
- Benefits: Competitive salary, flexible working hours, and a supportive work environment.
- Other info: Opportunities for career growth and a commitment to an inclusive workplace.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 27257 - 29850 £ per year.
An exciting opportunity has arisen for a Housing Assistant in the Council’s Temporary Accommodation Service. You will have significant experience of working in an administrative role within a housing association, council or similar organisation.
With excellent communication and IT skills, coupled with a passion and track record for delivering high quality customer services; you will have the ability to work under pressure, organise your own workload and have great time management skills. You will put your customers first, respect and understand their concerns and needs when delivering services to them and inspire confidence and respect in your customers for you and the service you work for. You will be sensitive and responsive to the needs of all your customers, many of whom may experience significant challenges in their lives.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Housing Assistant - North East Locality Office in Edinburgh employer: The City of Edinburgh Council
The City of Edinburgh Council is an exceptional employer, dedicated to fostering a diverse and inclusive workforce where every employee feels valued and empowered. With a strong commitment to employee growth, we offer opportunities for professional development and flexible working arrangements, all while serving the community in a meaningful way. Join us in making a positive impact on the lives of those we serve in the North East locality, where your skills and compassion can truly shine.
Contact Details:
The City of Edinburgh Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant - North East Locality Office in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Council’s values and behaviours. This way, you can tailor your responses to show how you embody respect, integrity, and flexibility in your work.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Housing Assistant, especially your customer service skills.
✨Tip Number 3
Be ready to share real-life examples! Think of specific situations where you’ve demonstrated your ability to handle pressure, organise your workload, and respond sensitively to customer needs. These stories will make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Housing Assistant - North East Locality Office in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in administrative roles, especially within housing associations or councils. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate how you’ve effectively communicated with customers in the past. Share specific examples that show your ability to listen and respond to their needs.
Highlight Your Customer Service Passion:We’re looking for someone who puts customers first! In your application, share stories that illustrate your commitment to delivering high-quality customer service, especially in challenging situations. This will help us see your dedication to making a positive impact.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at The City of Edinburgh Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Assistant and the specific challenges faced in temporary accommodation. Brush up on relevant policies and procedures, as well as the council's commitment to diversity and inclusion. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be ready to demonstrate your ability to connect with customers. Think of examples where you've successfully resolved issues or provided support. Use clear and concise language during the interview to reflect your strong communication skills.
✨Emphasise Customer-Centric Approach
Highlight your passion for delivering high-quality customer service. Prepare to discuss how you've put customers first in previous roles, especially when dealing with sensitive situations. This will align with the council's values and show that you can inspire confidence in those you serve.
✨Demonstrate Flexibility and Integrity
Be ready to talk about how you embody the behaviours of respect, integrity, and flexibility in your work. Share specific examples of how you've adapted to changing circumstances or maintained professionalism under pressure. This will resonate well with the interviewers and show that you fit their organisational culture.
