Customer Services Assistants in Edinburgh

Customer Services Assistants – Front of House and Bar

Assembly rooms

Salary: £25,322 – £25,623 (pro-rata for part time)

Hours: 0 per week – casual contract

A job where the shifts change as much as the crowds do.

We\’re looking for confident, friendly people to join our customer service team at the Assembly Rooms and Church Hill Theatre.

No experience needed.

What matters is a can do attitude, good communication, and the confidence to look after our audiences.

The work is genuinely varied. One shift you might be checking tickets for a sold out comedy night, the next you could be ushering a packed theatre, helping run a busy cloakroom at a wedding, serving at the bar during a live music event, or supporting everything from conferences and awards nights to community productions and festival shows.

Shifts are flexible, which makes this ideal for students or anyone looking for a second job. Full training is provided and you\’ll gain real experience across customer service, front of house operations and event delivery in two of Edinburgh\’s busiest cultural venues.

If this sounds like you, we\’d love to hear from you.

We\’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we\’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we\’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

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View Customer Services Assistant job description