Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide outstanding customer service at various cultural venues and assist with ticket sales.
- Company: Join the vibrant team at Usher Hall, a key cultural venue in Edinburgh.
- Benefits: Competitive salary, flexible working hours, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of exciting events and make a difference in the community.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26806 - 27032 £ per year.
Salary: £26,806 - £27,032
Hours: Casual as and when required. Evening and Weekend work essential. Typical evening shift from 5pm - 9pm. Weekends 1pm - 9pm.
We are looking for Casual Ticketing Services Assistants to provide outstanding frontline service to customers using the Cultural Venues box office for a wide range of performances, events and programmes across the performance venues (Usher Hall, Assembly Rooms, Churchill Theatre and Ross Theatre) and agency sales for other external events; ensuring first class customer care is provided across a range of channels which support the sales and marketing of events.
Note to applicants: Please ensure you have read the Job description and Person Specification before applying. When filling out the application please enter as much detail as possible. This information determines who will be called for interview.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Casual Ticketing Services Assistant - Usher Hall in Edinburgh employer: The City of Edinburgh Council
Contact Detail:
The City of Edinburgh Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Ticketing Services Assistant - Usher Hall in Edinburgh
✨Tip Number 1
Get to know the venue! Familiarise yourself with Usher Hall and its events. This way, when you chat with potential employers, you can show off your enthusiasm and knowledge about what they do.
✨Tip Number 2
Network like a pro! Attend events at the venue or similar places. Meeting people in person can lead to opportunities that aren’t advertised. Plus, it’s a great way to get your name out there!
✨Tip Number 3
Be ready for those interviews! Brush up on how you embody respect, integrity, and flexibility in your work. Think of examples from your past experiences that showcase these behaviours.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to fill in all the details and highlight your customer service skills – that’s what they’re looking for!
We think you need these skills to ace Casual Ticketing Services Assistant - Usher Hall in Edinburgh
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description and person specification carefully. This will help you understand what we're looking for and tailor your application accordingly.
Be Detailed in Your Application: When filling out the application, don’t hold back! Provide as much detail as possible about your skills and experiences. The more we know about you, the better we can assess your fit for the role.
Showcase Your Customer Service Skills: Since this role is all about providing outstanding frontline service, highlight any relevant customer service experience you have. Share specific examples of how you've gone above and beyond for customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The City of Edinburgh Council
✨Know the Venue Inside Out
Before your interview, make sure you research Usher Hall and its events. Familiarise yourself with the types of performances and programmes they host. This will not only show your enthusiasm but also help you answer questions about how you can contribute to providing outstanding customer service.
✨Emphasise Customer Care Skills
Since the role focuses on frontline service, be ready to discuss your previous experiences in customer service. Prepare specific examples that highlight your ability to handle various situations, especially during busy events. Show them you understand the importance of first-class customer care.
✨Demonstrate Flexibility and Team Spirit
The job requires evening and weekend work, so be prepared to discuss your availability. Highlight your flexibility and willingness to adapt to different situations. Share examples of how you've worked well in a team, as collaboration is key in a busy venue environment.
✨Align with Their Values
Familiarise yourself with the organisation's behaviours of Respect, Integrity, and Flexibility. Think of ways you can demonstrate these values in your responses. Showing that you align with their culture will make you a more attractive candidate.