Communications Engagement and Participation Officer

Communications Engagement and Participation Officer
Waverley Court

Salary: £40,501 - £47,639
Hours: 36 per week

Purpose of Job

To develop and deliver internal and external communications on Partnership strategies, plans and projects to promote a positive image and knowledge and understanding of the Partnership and its brand and to support responses to media enquiries about the Partnership and its activities.

To develop and deliver internal and external engagement activities to secure colleague and stakeholder input to Partnership plans, projects and priorities in order to help shape these.

To develop and deliver public participation activities to enable service users and the public to influence service delivery and plans including targeting participation of hard to reach communities and supporting public representatives on Boards and Groups to effectively deliver their role.

The What - Major Tasks/Job activities

• Support development of communications, engagement and participation plans and strategies that support delivery of the Partnership’s strategies and objectives.
• Support delivery of strategic communications, engagement and participation activities for the whole Partnership including supporting the Executive Management Team and the IJB.
• Initiate, develop and deliver communications, engagement and participation activities together with operational managers and professional leads in support of specific services changes and developments.
• Provide communications, engagement and participation expertise to the Partnership to support managers and professional colleagues to develop and deliver activities in their own areas.
• Design, manage and deliver communications, engagement and participation events and meetings including choice of venue, set up of venue, development of materials, presentation of information, facilitation of discussion, collation of input and feedback.
• Ensure that communication, engagement and participation tools and processes maximise accessibility and comply with appropriate legislation.
• Feedback inputs and findings from communications, engagement and participation events to managers and professional colleagues to support them in developing and amending proposals.
• Work closely with communications, engagement and participation teams in NHS and Council to ensure consistency of messaging and support for corporate positions and to provide mutual support in public participation activities.
• Develop and deliver training and advice to managers and clinical and social work professional colleagues on communications, engagement and participation policies, tools and techniques.
• Lead on the development of website and social media channels with day-to-day responsibility for creating and publishing content.
• Promote and develop use of the Partnership brand through development and use of communications templates and styles ensuring wide use of these.
• Support on the development of strategic communications, engagement and participation campaigns relating to major projects and initiatives of the Partnership, NHS and Council.
• Responsible for investigating and drafting responses to media enquiries ensuring responses are as full as possible, whilst maintaining confidentiality and supporting the Partnership’s position and image.
• Ensure that any media enquiries that involve services outside the Partnership e.g. in NHS Lothian or the Council or are complex or politically sensitive are escalated to the Team Leader for decision on action.
• Support members of the public involved in Partnership meetings and groups, including the IJB and its Committees, to fulfil their role by providing information, being present as required, ensuring accessibility of venues and materials.
• Work closely with Community Planning partners to support involvement of the Partnership in community planning and to support communities to be involved and to develop knowledge and insight into the needs of different communities and provide this knowledge to the Partnership.

The How - Knowledge and Skills (E.g. Creativity & Innovation, contacts & relationships, Decision Making)

• Educated to degree level in a relevant area (e.g. Media, Communication and Design, Communications, Marketing, Business Studies) or equivalent experience.
• Chartered Institute of Marketing (CIM) or Chartered Institute of Public Relations (CIPR) qualified or equivalent

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