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- Tasks: Provide outstanding customer service at the box office for various events.
- Company: Join a vibrant cultural venue with a commitment to diversity and inclusion.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Casual hours with evening and weekend shifts; perfect for students!
- Why this job: Be part of exciting events and make a difference in the community.
- Qualifications: No specific qualifications required, just a passion for customer service.
The predicted salary is between 26806 - 27032 £ per year.
Salary: £26,806–£27,032
Hours: Casual, as and when required. Evening and weekend work essential. Typical evening shift: 5 pm–9 pm. Weekend shift: 1 pm–9 pm.
Responsibilities:
- Provide outstanding frontline service to customers using the Cultural Venues box office for a wide range of performances, events and programmes across the performance venues (Usher Hall, Assembly Rooms, Churchill Theatre and Ross Theatre) and agency sales for other external events.
- Ensure first‑class customer care is provided across a range of channels which support the sales and marketing of events.
Equality and Diversity:
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care‑experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently under‑represented. All applicants will be considered fairly based on skills and experience. Disabled and care‑experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Additional Information:
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.
Casual Ticketing Services Assistant - Usher Hall employer: The City of Edinburgh Council
Contact Detail:
The City of Edinburgh Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Ticketing Services Assistant - Usher Hall
✨Tip Number 1
Get to know the venue! Familiarise yourself with Usher Hall and its events. This way, when you chat with potential employers, you can show off your passion and knowledge about what they do.
✨Tip Number 2
Network like a pro! Attend events at the Usher Hall or similar venues. Meet people in the industry, and don’t be shy about mentioning you’re looking for a role. You never know who might have a lead!
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing outstanding service, think of scenarios where you can demonstrate your ability to handle different customer situations. Role-play with friends if you need to!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Casual Ticketing Services Assistant - Usher Hall
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love providing great customer service. Share any experiences you've had in similar roles and how you went above and beyond to help customers. This will show us that you're the right fit for our team!
Tailor Your Application: Make sure to customise your application for the Casual Ticketing Services Assistant role. Highlight relevant skills and experiences that match the job description, especially those related to working in a fast-paced environment and handling ticket sales.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s your enthusiasm for events or your unique approach to problem-solving, we value authenticity.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to review your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The City of Edinburgh Council
✨Know the Venue Inside Out
Before your interview, make sure you research Usher Hall and its events. Familiarise yourself with the types of performances and programmes they host. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their customer service goals.
✨Showcase Your Customer Service Skills
As a Casual Ticketing Services Assistant, you'll be on the frontline dealing with customers. Prepare examples from your past experiences where you've provided excellent customer service. Think about challenging situations you've handled and how you ensured customer satisfaction.
✨Be Ready for Flexible Hours
Since the role requires evening and weekend shifts, be prepared to discuss your availability. Highlight your flexibility and willingness to work during these times. It’s important to convey that you understand the demands of the job and are ready to meet them.
✨Embrace Diversity and Inclusion
The organisation values diversity and inclusion, so be prepared to discuss how you can contribute to this culture. Share any experiences you have working in diverse teams or how you’ve supported inclusivity in previous roles. This will resonate well with their commitment to equality.