At a Glance
- Tasks: Lead contact with owners and tenants, manage cladding remediation, and oversee common repairs projects.
- Company: Join a forward-thinking council committed to community and housing improvement.
- Benefits: Competitive salary, flexible working hours, and opportunities for career growth.
- Other info: Diverse and inclusive workplace encouraging applications from under-represented groups.
- Why this job: Make a real difference in housing while developing your skills in a supportive environment.
- Qualifications: Strong communication, case management skills, and experience in customer service.
The predicted salary is between 40501 - 47639 £ per year.
Fixed term until 30/06/2027. Location: Waverley Court. Salary: £40,501 - £47,639. Hours: 36 per week.
Responsibilities
- Take a lead role in managing contact with private owners and tenants during single building assessments.
- Oversee cladding remediation works under the Housing (Cladding Remediation) (Scotland) Act where required.
- Produce and distribute communications and newsletters to keep owners and tenants informed of progress throughout each stage of the process.
- Deliver common repairs projects to enable investment to be taken forward in mixed tenure blocks where the Council has an interest as a co‑owner/landlord.
- Assist in securing private owner agreement to support delivery of common repairs projects.
Qualifications
- Excellent written and verbal communication skills.
- Strong case management skills.
- Commitment and drive to assist the surveying team in the delivery of large‑scale housing investment.
- Experience in customer services, IT systems operation, and administration.
- Ability to think strategically and work with stakeholders to develop innovative approaches to delivering investment to mixed tenure blocks.
Equalities and Diversity Commitment
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neuro‑divergent people, care‑experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently under‑represented. All applicants will be considered fairly based on skills and experience. Disabled and care‑experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Benefits and Working Conditions
Salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Flexible working is available.
Case Officer - Waverley Court employer: The City of Edinburgh Council
Waverley Court is an exceptional employer that prioritises a diverse and inclusive workforce, offering meaningful opportunities for professional growth in the field of housing management. With a commitment to flexible working arrangements and a supportive work culture, employees are empowered to make a real impact on community development while enjoying competitive salaries and benefits. Join us to be part of a team that values innovation and collaboration in delivering essential housing solutions.
Contact Details:
The City of Edinburgh Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Case Officer - Waverley Court
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Case Officer - Waverley Court
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at The City of Edinburgh Council
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from The City of Edinburgh Council.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show The City of Edinburgh Council that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
