At a Glance
- Tasks: Provide front-line reception duties and support business operations on weekends.
- Company: Join the caring team at Castlegreen Care Home.
- Benefits: Competitive salary, flexible working arrangements, and annual salary increases.
- Other info: Diverse and inclusive workplace with opportunities for everyone.
- Why this job: Make a difference in a supportive environment while gaining valuable experience.
- Qualifications: Experience in administration and strong communication skills required.
The predicted salary is between 27257 - 29850 £ per year.
An exciting opportunity has emerged to join the business team at Castlegreen Care Home, covering reception duties on Saturday and Sunday. Applications are invited from candidates with experience of working in an administrative position within a Business Support setting. The successful candidate will have experience of maintaining accurate records and providing a high level of customer service.
Responsibilities:
- Provide front‑line reception duties on Saturdays and Sundays.
- Maintain accurate records and support day‑to‑day business operations.
- Deliver a high level of customer service to visitors and staff.
Qualifications:
- Previous experience in an administrative role within a Business Support setting.
- Strong attention to detail and record‑keeping accuracy.
- Excellent communication and interpersonal skills.
Pre‑employment Checks:
- Required to join the Protection of Vulnerable Groups (Scotland) Act 2007 Scheme (PVG) or complete an update check.
- Must provide an Overseas Criminal Record Check if having spent a continuous period of 3 months or more outside the UK in the last 5 years.
- Unconditional offer contingent on satisfactory outcome of these checks.
Working Conditions:
- Work 16 hours per week on Saturdays and Sundays.
- Flexible working arrangements may be discussed.
- Salary range reflects initial starting salary and increases annually.
Equal Opportunities:
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care‑experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently under‑represented. All applicants will be considered fairly based on skills and experience. Disabled and care‑experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Business Support Administrator (Weekends) - Castlegreen Care Home employer: The City of Edinburgh Council
At Castlegreen Care Home, we pride ourselves on being an excellent employer that values diversity and inclusivity, offering a supportive work culture where every team member can thrive. As a Business Support Administrator, you will enjoy flexible working arrangements, competitive salary progression, and the opportunity to make a meaningful impact in the lives of our residents while working in a welcoming environment. Join us in fostering a community where your contributions are recognised and appreciated, and where you can grow both personally and professionally.
Contact Details:
The City of Edinburgh Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator (Weekends) - Castlegreen Care Home
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The City of Edinburgh Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The City of Edinburgh Council and let us see your personality shine through!
We think you need these skills to ace Business Support Administrator (Weekends) - Castlegreen Care Home
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The City of Edinburgh Council.
Get Familiar with Our Brand:Before applying, take some time to learn about The City of Edinburgh Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The City of Edinburgh Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The City of Edinburgh Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The City of Edinburgh Council will surely appreciate.
