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- Tasks: Support the Building Standards team with administrative tasks and customer service.
- Company: Join a dynamic council team in the heart of Edinburgh.
- Benefits: Competitive salary, hybrid working, and diverse employee rewards.
- Why this job: Be part of Edinburgh's growth while developing your skills in a supportive environment.
- Qualifications: Strong IT skills and a commitment to excellent customer care.
- Other info: Modern office just 5 minutes from Waverley Station with great career opportunities.
The predicted salary is between 26337 - 28835 £ per year.
We are looking for a motivated individual with transferable skills to fill the role of Business Support Administrator working within our Building Standards Department. Edinburgh is a dynamic and growing city, and the Building Standards Team has a key role in the continued development of our capital city by processing around 5,000 building warrants a year. We aim to provide a seamless development consent process with close collaboration between professionals in different service areas. You can be part of this exciting journey, helping to facilitate these opportunities by providing direct support to our technical teams carrying out a wide range of administrative tasks.
You would be responsible for providing administrative and problem-solving support for Building Standards staff and external customers. You must be able to follow processes and handle sensitive and personal information in line with appropriate policies and guidelines. It would be desirable for the post holder to have knowledge of the Building Standards Service and experience with systems such as Uniform and IDOX DMS (although full training will be provided). Excellent knowledge of Microsoft packages including Outlook, Word, Excel, Access and Teams is highly desirable.
We work in a hybrid way at this time which encompasses aspects of home and office working. Our modern open-plan offices are in Edinburgh City Centre, 5 minutes’ walk from Waverley Station. The Council provides a wide and far-reaching variety of services, and our varied rewards cater to the needs and wants of our employees. At our core are our values which describe the behaviours that all Council employees are expected to demonstrate in the workplace.
Responsibilities:
- You will be part of the Building Standards team and provide administrative support and customer service to internal staff and external customers.
- You will follow established processes and handle sensitive information in line with policies.
- You will contribute to a seamless development consent process by supporting technical teams with a range of administrative tasks.
- You will work collaboratively as part of a team or on your own initiative and maintain excellent communication, IT, and organisational skills with a commitment to high standards of customer care.
Qualifications and Skills:
- Desirable: knowledge of the Building Standards Service; experience with Uniform and IDOX DMS; strong IT skills (Outlook, Word, Excel, Access, Teams).
- Essential: ability to work in a team or on own initiative; good communication; strong IT and organisational skills; commitment to the highest standard of customer care.
Business Support Administrator - Waverley Court employer: The City of Edinburgh Council
Contact Detail:
The City of Edinburgh Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator - Waverley Court
✨Tip Number 1
Network like a pro! Reach out to people in the Building Standards field or related areas. A quick chat over coffee or a virtual meet can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by researching the Building Standards Service. Knowing their processes and challenges will show you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've tackled challenges in previous roles. This will help you shine when discussing how you can support the technical teams.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Support Administrator - Waverley Court
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Administrator role. Highlight your transferable skills and any relevant experience that aligns with the Building Standards Department's needs.
Show Off Your IT Skills: Since strong IT skills are essential, don’t forget to mention your proficiency in Microsoft packages like Outlook, Word, Excel, Access, and Teams. If you have experience with Uniform or IDOX DMS, definitely include that too!
Demonstrate Your Customer Care Commitment: In your application, emphasise your dedication to high standards of customer care. Share examples of how you've provided excellent support in previous roles, as this is key for the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at The City of Edinburgh Council
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the Building Standards Service. Familiarise yourself with common processes and terminology used in the field. This will not only show your interest but also help you answer questions more confidently.
✨Show Off Your IT Skills
Since strong IT skills are essential for this role, be prepared to discuss your experience with Microsoft packages like Outlook, Word, Excel, Access, and Teams. If you have any examples of how you've used these tools to improve efficiency or solve problems, share those during the interview.
✨Demonstrate Team Spirit
This role requires collaboration, so think of examples where you've successfully worked as part of a team or taken the initiative on your own. Be ready to explain how you communicate effectively and contribute to a positive team environment.
✨Customer Care is Key
Highlight your commitment to high standards of customer care. Prepare to discuss situations where you've gone above and beyond to assist customers or resolve issues. This will show that you understand the importance of providing excellent support in a business environment.
