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For Companies At a Glance
- Tasks: Support customers via phone and email, delivering exceptional service.
- Company: Join City & Guilds, a leading organisation with over 140 years of history.
- Benefits: Enjoy private healthcare, life assurance, and a competitive salary starting at £24,479.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: No experience needed; just a passion for great customer service.
- Other info: Flexible shifts, free parking, and a friendly team await you!
The predicted salary is between 24479 - 24479 £ per year.
Join our team in Wakefield and embark on a fulfilling career in Customer Services!
Full-time Role: 35 hours per week
Salary: £24,479 from January 2026
Great Location: Wakefield, with Free Car Parking
Almost immediate interviews and start dates available
Permanent Positions with Excellent Benefits and Growth Opportunities
This is a dedicated customer service/contact centre role—no sales involved!
Whether you have previous customer service experience or are just passionate about providing exceptional customer experiences and looking for your first job, we want to hear from you.
At City & Guilds, we offer fantastic opportunities for individuals who pride themselves on delivering outstanding customer service. Here’s what you can expect:
- Best-in-Class Benefits: Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.
- Competitive Pay: Start as an Entry Level Advisor at £24,479 per annum (working 35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
- Nurturing and Progressive Environment: Join a supportive team that encourages growth and development.
We are looking for passionate, ambitious, friendly individuals to join our Customer Service team in Wakefield. You will be part of a dynamic and busy department that is based in our modern office here in Wakefield.
If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!
As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience. This is a pure customer service role, providing a first time resolve where possible. All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business. Full training is provided.
We offer a friendly working environment with an encouraging team of Trainers, Team Leaders and experienced colleagues. You can use your own initiative and you do not work with a script. Free car parking is available.
The Customer Service Advisor role is full time, 35 hours per week/5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed. You will be contracted to work Monday to Sunday. We would like you to keep a healthy work-life balance and your rota will be provided 3 weeks in advance. You will also always have 2 consecutive days off.
To succeed as a Customer Service Advisor, you’ll need to be a great team player and comfortable using various IT systems to resolve queries efficiently. You will have a passion for delivering great customer service and be capable of providing an excellent customer experience, both over the phone and via email. A high level of attention to detail is essential.
Key Attributes:
- Customer Service Excellence: A genuine passion for providing great customer service.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving: Strong investigative skills to quickly and effectively solve customer issues.
- Attention to Detail: A meticulous approach to ensuring accuracy in all interactions.
- IT Proficiency: Comfortable using different IT systems and tools.
- Self-Development: A commitment to personal growth and working to the highest standards.
We cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK.
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please submit your application as soon as possible to avoid disappointment.
Customer Service Advisor employer: The City & Guilds Group
Contact Detail:
The City & Guilds Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research City & Guilds and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and think about how you'd handle them. Role-playing with a friend can help you feel more confident when it’s your turn to shine in the interview.
✨Tip Number 3
Be yourself! Authenticity goes a long way in customer service roles. Show your passion for helping others and let your personality shine through during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining our fantastic team in Wakefield and starting your journey with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about providing exceptional experiences for customers.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Advisor role. We love seeing how your background can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity.
How to prepare for a job interview at The City & Guilds Group
✨Know Your Customer Service Basics
Before the interview, brush up on the key principles of excellent customer service. Understand what it means to provide a first-time resolution and how to handle various customer queries effectively. This will show your passion for the role and your readiness to contribute.
✨Practice Your Communication Skills
Since communication is crucial in this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on both verbal and written communication. This will help you feel more at ease during the actual interview.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved a customer issue. Be ready to discuss these scenarios during the interview, highlighting your investigative skills and attention to detail. This will demonstrate your capability to handle challenges in a customer service environment.
✨Be Yourself and Stay Positive
The interviewers are looking for friendly and passionate individuals, so let your personality shine through! Approach the interview with a positive attitude, and don’t hesitate to express your enthusiasm for the role and the company. Authenticity can make a lasting impression.
