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- Tasks: Assist customers, manage bookings, and provide admin support in a dynamic environment.
- Company: Join City & Guilds, a global leader in skills development since 1878.
- Benefits: Enjoy 25 days holiday, private healthcare, and opportunities for personal growth.
- Why this job: Kickstart your career with hands-on experience and a supportive team culture.
- Qualifications: No experience needed, just a positive attitude and eagerness to learn.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
Social network you want to login/join with:
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Client:
The City & Guilds Group
Location:
Wakefield, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
2f822cb1e35d
Job Views:
3
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Do you want to learn and work with a global leader in skills development? City & Guilds are delighted to be recruiting for an Apprentice Customer Service Administrator. Based at our Wakefield office, you will work on a full time (35 hours) basis while completing a Level 3 Customer Service Apprenticeship. This is a permanent position on the condition of completing the apprenticeship.
You’ll gain hands-on experience supporting our teams and developing key skills that will set you up for a successful future in customer service and administration.
Our diverse teams are full of different personalities and backgrounds and the role is a great way to start your career development here!
Experience
Entry Level
16,000
Type of role
Full-time or part-time
Full-time
Location – Country
UK
Location – City
Wakefield
Business Unit
Customer
29/07/2025
Vacancy ref
8113
Documents
- Role Profile
(Word , 26.32kb)
The Customer Service Centre opening hours are between 8am – 6pm over seven days. You will be required to work different shift patterns to cover the Customer Service centres opening hours. You will be contracted to 35 hours per week.
About the Role
In this role, you’ll:
- Greet and assist visitors during scheduled events
- Respond to customer enquiries via phone and email
- Provide general administrative support to the team
- Manage meeting room bookings and prepare spaces
- Handle incoming and outgoing post and deliveries
- Maintain a tidy and professional reception area
- Support compliance with health and safety procedures
Full role profile attached.
About You
You’re someone who is organised, friendly, and eager to learn. You enjoy helping others and take pride in delivering excellent customer service. You’re confident using Microsoft Office tools and are comfortable working in a busy environment where no two days are the same.
You don’t need lots of experience, just a positive attitude, a willingness to learn, and the ability to work well as part of a team.
Our Story And Mission
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.
Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.
At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.
Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, e-learning technologies, executive leadership development, technical training and consultancy.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an increment at 12months and upon completion as well as an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities, free parking and much more.
Next Steps and How to Apply
If this sounds like the right opportunity for you, we’d love to hear from you!
Please submit your CV and complete our short application form by clicking the apply button. If you have any questions, feel free to contact us at [emailprotected] .
We particularly welcome applications from under-represented groups, including ethnic minority communities, disabled people, LGBTQ+ individuals, and those who are neurodiverse. If you’re excited about this role but don’t meet every requirement, please apply anyway, you might be just who we’re looking for.
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Apprentice Customer Service Administrator employer: The City & Guilds Group
Contact Detail:
The City & Guilds Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the City & Guilds Group and their mission. Understanding their values and goals will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will help you feel more confident when discussing your approach to customer interactions during the interview process.
✨Tip Number 3
Be prepared to discuss your organisational skills and how you manage your time effectively. Think of examples from your past experiences, even if they are from school or volunteer work, to demonstrate your ability to handle multiple tasks.
✨Tip Number 4
Show enthusiasm for learning and development. Since this is an apprenticeship role, expressing your eagerness to grow and acquire new skills will resonate well with the hiring team, as they value candidates who are keen to learn.
We think you need these skills to ace Apprentice Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of Apprentice Customer Service Administrator. Emphasise your organisational skills, customer service experience, and proficiency in Microsoft Office.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at City & Guilds and how you can contribute to their mission of skills development.
Highlight Your Willingness to Learn: Since this is an entry-level position, emphasise your eagerness to learn and grow within the role. Share examples of how you've successfully adapted to new situations or learned new skills in the past.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The City & Guilds Group
✨Show Your Enthusiasm
Make sure to express your eagerness to learn and grow in the role. City & Guilds values a positive attitude, so let your passion for customer service shine through during the interview.
✨Familiarise Yourself with Microsoft Office
Since the role requires confidence in using Microsoft Office tools, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in the past or how you plan to use them in this role.
✨Prepare for Common Customer Service Scenarios
Think about potential customer service situations you might encounter and how you would handle them. This will demonstrate your problem-solving skills and readiness to assist customers effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training opportunities, or the apprenticeship itself. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
