At a Glance
- Tasks: Lead the Real Assets business, managing client relationships and developing strategic initiatives.
- Company: Citco is a global leader in fund services with a strong presence across 50 locations worldwide.
- Benefits: Enjoy flexible working arrangements, training support, and a diverse workplace culture.
- Why this job: Join a dynamic team driving innovation in the Real Assets sector with significant growth opportunities.
- Qualifications: 15+ years in real estate fund accounting and client service management; degree in relevant field required.
- Other info: Ideal for strategic thinkers with strong relationship management skills and a passion for real estate.
The predicted salary is between 72000 - 108000 £ per year.
Head of Real Estate Fund Administration Europe Head of Real Estate Fund Administration Europe The Citco Group Limited London, United Kingdom Head of Real Estate Fund Administration Europe Head of Real Estate Fund Administration Europe Head of Real Assets Europe (SEVP) Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. 3 trillion in assets under administration, we deliver end-to-end solutions and exceptional services to meet our clients\’ current & future servicing needs. You will report to the Global Heads of Real Assets, and work with a range of senior stakeholders to fully develop the region and the Real Assets line of business and be responsible for the platform and operational structures of the end-to-end fund administration platform supporting Real Assets clients: Regional Ownership and refinement of the end-to-end Real Assets product development and evolution including new product design support Responsible for monitoring cost/revenue associated within the region and as part of the overall Real Assts line of business and global budget Providing insights into the Real Assets market to the wider team of product specialists, including investor feedback, competitor analysis and transaction data Ensure that all activities are conducted in adherence with the relevant policies and procedures as well as with all applicable legal and regulatory requirements Review, advice, guide, client administration agreements and service level agreements to ensure terms are reasonable and compliant, as well as ensuring they are aligned to other regions (Globally to the extent possible) Strategic engagement in client management to foster collaboration and partnership between internal and external teams and constituents. Design and delivery of the Regional Real Assets budget and business plan including key strategic initiatives, marketing and events Provide Real Assets industry knowledge and expertise to clients, Business Development, Executive or Global Relationship Managers and Senior Management teams on sales pitches and client presentations. Drive and support strategic business development including RFP process and client interactions and looking for opportunities to deepen relationships with key strategic clients for Real Assets Europe and globally Providing input into Real Assets related communications, responses to client and prospect enquiries, data analysis, presentations and marketing strategy, including thought leadership pieces through written content or hosted client events. You will have extensive experience within the Real Assets industry, with the ability to form and maintain excellent international C-suite and strategic relationships across a suite of internal and external stakeholders. You will have excellent communication skills with the ability to engage and influence employees, partners, and stakeholders of all levels to deliver the European Real Assets budget and strategy and be a key influencer of global Real Assets growth & product strategy. Experience providing solutions to direct Asset owners / Operator companies is preferred but not essential. Your strategic orientation to aid in developing the Real Assets business with a collaborative work style and willingness to share knowledge will be well placed in this role. ~ Degree in Business Administration, Accounting, Finance or related discipline with 15+ years of experience including real estate fund accounting; including a minimum of 15 years of Client Service Management Experience. ~15+ years of experience proven track record of success in leadership & (senior) management roles ~ Strong knowledge of Real Assets (Real Estate, Infrastructure, Natural Capital, Real Estate debt) and private equity style fund structures, fund types, and asset operations, familiarity with investment accounting rules and standards, and a keen understanding of applicable tax reporting and regulatory requirements within the European region and beyond. ~ Experience in developing, implementing and optimizing business processes in the real estate investments funds space. ~ Strong and strategic relationship management skills and experience overseeing client relationships from an operating perspective. ~ Detailed knowledge of Real Estate operations and operational challenges ~ Existing industry exposure and Real Assets client relationships ~ Proficiency in CRM tools, Microsoft Excel, Word, Power Point. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. We embrace diversity, prioritizing the hiring of people from diverse backgrounds.
Head of Customer Relationship Management (CRM) employer: The Citco Group Limited
Contact Detail:
The Citco Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Relationship Management (CRM)
✨Tip Number 1
Network strategically within the Real Assets industry. Attend relevant conferences, webinars, and events to connect with key players and decision-makers. Building relationships with industry professionals can give you insights into job openings and company culture.
✨Tip Number 2
Stay updated on market trends and developments in the Real Assets sector. Subscribe to industry publications and follow thought leaders on social media. This knowledge will not only help you in interviews but also demonstrate your passion and commitment to the field.
✨Tip Number 3
Leverage LinkedIn to showcase your expertise in CRM and Real Assets. Share articles, engage in discussions, and connect with professionals in the field. A strong online presence can attract recruiters and highlight your qualifications for the role.
✨Tip Number 4
Prepare for potential interviews by practising responses to common questions related to client relationship management and strategic business development. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
We think you need these skills to ace Head of Customer Relationship Management (CRM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in the Real Assets industry, particularly in client service management. Emphasise your leadership roles and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the Real Assets market and how your strategic orientation can contribute to the company's growth. Use specific examples from your past experiences to illustrate your ability to foster relationships and drive business development.
Showcase Relevant Skills: Highlight your proficiency in CRM tools and your strong knowledge of fund structures and operations. Mention any experience you have with investment accounting rules and regulatory requirements, as these are crucial for the role.
Proofread and Edit: Before submitting your application, carefully proofread your documents to eliminate any errors. Ensure that your writing is clear and professional, reflecting the high standards expected in a senior management position.
How to prepare for a job interview at The Citco Group Limited
✨Showcase Your Industry Knowledge
Make sure to demonstrate your extensive knowledge of the Real Assets industry during the interview. Be prepared to discuss current market trends, competitor analysis, and how these factors influence client relationships and product development.
✨Highlight Strategic Relationship Management Skills
Emphasise your experience in managing C-suite relationships and strategic partnerships. Share specific examples of how you've successfully fostered collaboration between internal teams and external stakeholders to achieve business objectives.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic thinking. Prepare examples from your past experiences where you successfully navigated challenges in fund administration or client management.
✨Demonstrate Leadership Experience
Since this role requires strong leadership skills, be ready to discuss your previous management roles. Highlight your achievements in leading teams, driving business development, and implementing effective processes within the real estate fund space.