Head of Customer Relationship Management

Head of Real Estate Fund Administration Europe Head of Real Estate Fund Administration Europe The Citco Group Limited London, United Kingdom Head of Real Estate Fund Administration Europe Head of Real Estate Fund Administration Europe Head of Real Assets Europe (SEVP) Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. 3 trillion in assets under administration, we deliver end-to-end solutions and exceptional services to meet our clients\’ current & future servicing needs. You will report to the Global Heads of Real Assets, and work with a range of senior stakeholders to fully develop the region and the Real Assets line of business and be responsible for the platform and operational structures of the end-to-end fund administration platform supporting Real Assets clients: Regional Ownership and refinement of the end-to-end Real Assets product development and evolution including new product design support Responsible for monitoring cost/revenue associated within the region and as part of the overall Real Assts line of business and global budget Providing insights into the Real Assets market to the wider team of product specialists, including investor feedback, competitor analysis and transaction data Ensure that all activities are conducted in adherence with the relevant policies and procedures as well as with all applicable legal and regulatory requirements Review, advice, guide, client administration agreements and service level agreements to ensure terms are reasonable and compliant, as well as ensuring they are aligned to other regions (Globally to the extent possible) Strategic engagement in client management to foster collaboration and partnership between internal and external teams and constituents. Design and delivery of the Regional Real Assets budget and business plan including key strategic initiatives, marketing and events Provide Real Assets industry knowledge and expertise to clients, Business Development, Executive or Global Relationship Managers and Senior Management teams on sales pitches and client presentations. Drive and support strategic business development including RFP process and client interactions and looking for opportunities to deepen relationships with key strategic clients for Real Assets Europe and globally Providing input into Real Assets related communications, responses to client and prospect enquiries, data analysis, presentations and marketing strategy, including thought leadership pieces through written content or hosted client events. You will have extensive experience within the Real Assets industry, with the ability to form and maintain excellent international C-suite and strategic relationships across a suite of internal and external stakeholders. You will have excellent communication skills with the ability to engage and influence employees, partners, and stakeholders of all levels to deliver the European Real Assets budget and strategy and be a key influencer of global Real Assets growth & product strategy. Experience providing solutions to direct Asset owners / Operator companies is preferred but not essential. Your strategic orientation to aid in developing the Real Assets business with a collaborative work style and willingness to share knowledge will be well placed in this role. ~ Degree in Business Administration, Accounting, Finance or related discipline with 15+ years of experience including real estate fund accounting; including a minimum of 15 years of Client Service Management Experience. ~15+ years of experience proven track record of success in leadership & (senior) management roles ~ Strong knowledge of Real Assets (Real Estate, Infrastructure, Natural Capital, Real Estate debt) and private equity style fund structures, fund types, and asset operations, familiarity with investment accounting rules and standards, and a keen understanding of applicable tax reporting and regulatory requirements within the European region and beyond. ~ Experience in developing, implementing and optimizing business processes in the real estate investments funds space. ~ Strong and strategic relationship management skills and experience overseeing client relationships from an operating perspective. ~ Detailed knowledge of Real Estate operations and operational challenges ~ Existing industry exposure and Real Assets client relationships ~ Proficiency in CRM tools, Microsoft Excel, Word, Power Point. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. We embrace diversity, prioritizing the hiring of people from diverse backgrounds.