At a Glance
- Tasks: Lead client service strategies and build strong relationships with key private equity clients.
- Company: Join Citco, a global leader in fund services with a collaborative culture.
- Benefits: Enjoy flexible working arrangements, training support, and a focus on your well-being.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in financial services while developing your leadership skills.
- Qualifications: Experience in financial services and proven team leadership skills required.
The predicted salary is between 99000 - 121000 £ per year.
Client Services SVP – Private Equity - Luxembourg
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $2 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
About the Team & Business Line:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. As a core member of our Fund Accounting team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
As a Senior Vice President in Client Services, you will be the driving force behind exceptional service delivery for a portfolio of key private equity clients. You will shape and lead the client service strategy, build lasting relationships at the most senior levels, and ensure our clients consistently experience the quality and reliability Citco is known for. This is a role for someone who thrives at the intersection of client partnership, operational leadership, and business growth.
Responsibilities
- Client Relationship & Service Excellence
- Lead and implement a client service programme that sets clear standards and delivers a consistently high-quality experience for key clients.
- Build and maintain trusted relationships with C-suite stakeholders and key decision-makers, visiting clients regularly to understand their priorities and evaluate service quality.
- Participate in client calls and oversee reporting delivery, ensuring accuracy and timeliness in line with agreed requirements.
- Act as a senior escalation point for complex client issues, guiding resolution with a calm, solutions-focused approach.
- Business Development & Growth
- Identify and pursue new opportunities for growth across the business line.
- Contribute to business development pitches and presentations for both prospective and existing clients.
- Operational & Risk Oversight
- Monitor service levels, profitability, and resourcing across the business line, proactively addressing any negative trends.
- Establish and maintain a Risk Management Framework, including quality control reviews and continuous risk assessment of funds under administration.
- Provide monthly reporting on operational risk, key developments, and project status.
- Lead a proactive response to regulatory and industry changes, driving relevant initiatives across Citco Fund Services.
- People & Team Leadership
- Manage, develop, and support team members to ensure the effective running of the department.
- Participate in the review of departmental procedures and policies, and support the team in adhering to them.
- Contribute to and lead cross-functional projects as the business continues to grow and evolve.
Qualifications
You are a confident, collaborative leader who brings both strategic thinking and hands-on client focus. You are comfortable engaging at the most senior levels while also supporting your team's day-to-day success. You likely bring:
- A strong background in financial services, with experience in fund accounting, operations, or product control environments.
- Proven experience leading and developing teams, with a track record of building high-performing, engaged groups.
- The ability to manage complex client relationships with professionalism, empathy, and clarity.
- A sound understanding of risk management principles and how to apply them in a fund services context.
- Excellent communication skills — you can adapt your style whether you're presenting to a client, mentoring a team member, or navigating a complex issue.
- A proactive, growth-oriented mindset with the ability to identify opportunities and act on them.
Experience & Skills
- Degree-level education (bachelor's or master's) or equivalent professional qualification.
- Significant experience in financial services, ideally within fund accounting, operations, or a related discipline.
- Demonstrated experience managing and developing teams at a senior level.
- Familiarity with private equity fund structures is an advantage.
- Strong risk awareness and experience working within governance or compliance frameworks.
Ways of Working
In this role, you will operate with a high degree of autonomy while remaining closely connected to clients, colleagues, and senior leadership. You will collaborate across business lines — from operations and technology to compliance and business development — and will be a visible, trusted voice both internally and externally. Decision-making is informed, considered, and client-centred, and you will be empowered to shape how the team works and grows.
Our Benefits
Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
PE Client Services SVP in London employer: The Citco Group
Citco is an exceptional employer, offering a dynamic work environment in Luxembourg where innovation and client service excellence are at the forefront. With a strong commitment to employee growth, Citco provides extensive training and flexible working arrangements, ensuring that team members can thrive both professionally and personally. The inclusive culture fosters collaboration and diversity, making it a rewarding place for those looking to make a meaningful impact in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land PE Client Services SVP in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like The Citco Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace PE Client Services SVP in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to The Citco Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on The Citco Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at The Citco Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with The Citco Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at The Citco Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former The Citco Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
