The Citation Group is seeking an IT Service Desk professional to join a busy, two-site team supporting over 1600 colleagues. You will provide 1st line technical support, handle requests through multiple channels, and maintain incident records with excellent customer service and timely updates.
You will work across Windows 11, M365 and AD environments, with opportunities to liaise with 2nd/3rd line teams and vendors. A proactive, detail-focused approach is essential.
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IT Service Desk Analyst - 1st Line Support, Great Benefits in Wilmslow employer: The Citation Group
At Citation, we pride ourselves on fostering a vibrant and supportive work culture that empowers our employees to thrive. As a Data Engineer, you'll enjoy a hybrid working model, competitive benefits including 25 days holiday plus your birthday off, and opportunities for professional growth within a collaborative team dedicated to innovation in data and AI. Join us in our mission to revolutionise the HR and Health and Safety services sector while working alongside passionate colleagues who truly care about their roles and the success of the company.
