At a Glance
- Tasks: Provide first-line IT support and log incidents for staff across two offices.
- Company: Join a dynamic, growth-focused team at The Citation Group.
- Benefits: Gain valuable experience in a supportive environment with career growth potential.
- Other info: Work in a fast-paced environment with opportunities for professional development.
- Why this job: Be the first point of contact for tech issues and make a real difference.
- Qualifications: Strong customer service skills and knowledge of Windows 11 and M365.
The predicted salary is between 31500 - 38500 £ per year.
The Citation Group is hiring a 1st Line Support Analyst to join a busy IT Service Desk serving staff across two offices in Wilmslow.
The role requires excellent customer service, strong communication, and a solid grounding in Windows 11, M365, AD and related tools.
You will log incidents, provide first-line fixes, and coordinate with higher support levels while ensuring SLA adherence.
You will be part of a dynamic, growth-focused team in a private-equity backed company with ambitious expansion
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IT Service Desk Analyst — 1st Line Support in Wilmslow employer: The Citation Group
At Citation, we pride ourselves on fostering a vibrant and supportive work culture that empowers our employees to thrive. As a Data Engineer, you'll enjoy a hybrid working model, competitive benefits including 25 days holiday plus your birthday off, and opportunities for professional growth within a collaborative team dedicated to innovation in data and AI. Join us in our mission to revolutionise the HR and Health and Safety services sector while working alongside passionate colleagues who truly care about their roles and the success of the company.
