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- Tasks: Lead product development, understand client needs, and manage project goals.
- Company: Citation is a leading provider of Health & Safety, HR, and Employment Law services in the UK.
- Benefits: Enjoy a hybrid work environment, growth opportunities, and a supportive team culture.
- Why this job: Join a fast-growing company that values innovation, teamwork, and client satisfaction.
- Qualifications: 2+ years in a Scrum team, knowledge of Agile methodologies, and strong stakeholder management skills.
- Other info: Be part of a dynamic team with a focus on personal growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Product Owner
Hybrid –
We are going through an exciting time of growth via organic product development, M&A and internationalisation and are sizing up our Product team to be a pivotal part of this growth.
We are looking for a Product Owner that is passionate about the online client experience, curious about really understanding client needs and problems, with a flair for innovative solutions. You will push our strategy to exceed client expectations and to be market leaders in our field. You’ll influence the roadmap, supported by the Senior Product Owner, Product Manager and of course our UX and UI team. The successful candidate can expect to liaise with our community of Group-wide Product colleagues sharing best practices to assist with on-going knowledge and development .
Whilst this role will be based in the NorthWest, we expect its reach to benefit UK clients as well as those across the globe.
The role:
- Be willing to learn / understand the ever-changing client expectations, legislative needs, technology and product trends.
- Define the goals and outcomes for the development projects you are working on in line with priorities set by your Senior Product Owner and Product Lead.
- Liaise with key stakeholders including clients, internal business colleagues and development teams to ensure goals and objectives are well understood.
- Create suggestions for operational improvement of our software aligned to feedback and insights.
- Understand and create customer journey maps acting as the primary contact between the stakeholder and the various teams.
- Draw up comprehensive backlogs with agreed MVP delivery vs subsequent backlog items, considering all potential associated risks.
- Define solutions by working with business, engineering and technical architecture stakeholders.
- Juggle scope, budget, and time, weighing priorities according to the needs and objectives of stakeholders.
- Manage the product and sprint backlogs, prioritising based on the overall strategy and business objectives set by your Senior Product Owner and Product Lead.
- Oversee the development sprint cycles, evaluating progress at every stage.
- Conduct Retrospectives, Reviews and Sprint Planning, with guidance and support from our team of Agile Coaches.
- Gain agreement from senior management on the best method of introducing the recommendations to the wider business – addressing any uncertainty or concerns.
- Be the Subject Matter Expert and evangelist for your product / area, within the business.
- Ensure the product is fit for purpose and has ability to run 24/7, at scale, globally.
- Take accountability for producing and presenting analytics around product KPI\’s.
- Articulate clear briefs, functional documentation and communicate with development teams.
What we are looking for:
- Minimum of 2 years experience working in a Scrum team for a likeminded technology company
- Agile and Waterfall methodologies
- UX/UI principles
- Client focused
- Able to prioritise and take ownership
- Requirements Definition / User Stories
- Stakeholder Management
- Positive attitude – team player
About Us
At Citation, we offer something unique for both our colleagues and clients – an opportunity to grow, thrive, and succeed like nowhere else. As we celebrate 30 years of excellence, our focus remains on growth, investment, and service quality.
We’re one of the UK’s biggest providers of Health & Safety, HR, Employment Law, and ISO services. But what really sets us apart is our people. At Citation, we bring our personalities to work, not just our expertise.
With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships.
We’ve built our success without cutting costs or creating bureaucracy. Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy. We are leaders who love what we do – and we want you to share in that passion.
This is a truly exciting time to become part of Citation. With over 110,000 clients who love and rely on us across the group – and 15 business acquisitions in just three years – our ambition for growth has no limits.
Product Owner employer: The Citation Group
Contact Detail:
The Citation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Familiarize yourself with the latest trends in product management and client experience. This will not only help you understand the expectations of the role but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current Product Owners or professionals in similar roles. Engaging with them can provide insights into the challenges they face and the skills that are most valued in the industry.
✨Tip Number 3
Showcase your understanding of Agile methodologies and how you've applied them in past projects. Being able to discuss specific examples will demonstrate your capability and readiness for the role.
✨Tip Number 4
Prepare to discuss how you would approach stakeholder management and prioritization of tasks. Having a clear strategy on how to balance competing demands will set you apart from other candidates.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Product Owner. Familiarize yourself with Agile methodologies, UX/UI principles, and stakeholder management.
Tailor Your CV: Highlight your relevant experience in Scrum teams and any specific projects that demonstrate your ability to manage product backlogs and deliver on client needs. Use keywords from the job description to align your CV with what Citation is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing the online client experience and your curiosity about understanding client needs. Share examples of how you've successfully influenced product strategy or improved operational processes in previous roles.
Showcase Your Analytical Skills: Mention any experience you have with producing and presenting analytics around product KPIs. This will demonstrate your ability to take accountability for product performance and your analytical mindset.
How to prepare for a job interview at The Citation Group
✨Understand Client Needs
Make sure to demonstrate your curiosity about understanding client needs and problems. Prepare examples of how you've previously gathered insights from clients and used that information to drive product development.
✨Showcase Agile Experience
Since the role requires experience in a Scrum team, be ready to discuss your previous roles in Agile environments. Highlight specific projects where you successfully managed backlogs and sprint cycles.
✨Communicate Clearly
Articulate your thoughts clearly during the interview. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with various stakeholders, including clients and development teams.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled challenges in past projects. Share specific examples where you defined solutions by collaborating with different teams, showcasing your ability to juggle scope, budget, and time.
