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For Companies At a Glance
- Tasks: Lead product strategy and enhance user experiences for impactful software solutions.
- Company: Citation Group, a dynamic tech company focused on empowering SMEs.
- Benefits: 25 days holiday, birthday off, healthcare plan, and community volunteering days.
- Why this job: Shape innovative products that make a real difference for clients and their businesses.
- Qualifications: Experience in digital product ownership and strong communication skills.
- Other info: Hybrid work model with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Product Owner
Hybrid (2–3 days per week in office)
At Citation Group, our product vision is simple but ambitious: to become an essential part of our clients’ everyday operations. We’re building a connected ecosystem of software and services that help SMEs run more efficiently, stay compliant, and grow with confidence—all in one place.
Our product portfolio spans HR, Health & Safety, certification, and beyond—supporting day-to-day tasks and long-term business goals alike. As a Group Product Owner, you’ll take full ownership of one or more products that sit at the heart of this vision. Whether it\’s improving onboarding flows, surfacing insights, streamlining certification, or unlocking new value through AI, you’ll help shape intuitive, high-impact experiences that deliver measurable value for clients and the business.
What you’ll be doing
- Define and deliver product strategy for one or more product areas, ensuring alignment to group objectives and client needs.
- Own product performance—tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution.
- Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions.
- Shape product roadmaps that deliver both short-term value and long-term differentiation—balancing ambition with feasibility.
- Work directly with your engineering teams, ensuring a well-maintained and clearly prioritised backlog that delivers value early and often.
- Champion simplicity and usability—ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas.
- Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making.
- Collaborate cross-functionally with Commercial, Service, Marketing and Data teams to ensure joined-up planning and delivery.
- Ensure clarity of direction through high-quality briefs, user stories, documentation and communication—guiding development with purpose.
- Act as the product expert, maintaining a deep understanding of your product’s role, performance, and opportunities for growth.
What we’re looking for
- Proven experience owning digital products in a tech-enabled or service-oriented environment. Experience with SaaS platforms in a plus.
- A commercially minded product thinker who blends customer empathy with business acumen.
- Strong strategic capability, combined with hands-on delivery experience.
- Excellent communication and stakeholder management skills—able to influence at all levels.
- Comfort working in environments with multiple brands, systems or legacy constraints.
- Fluency in user-centred design principles, with a sharp eye for UX and simplicity.
- A pragmatic approach to Agile, focused on outcomes rather than rituals.
- Awareness of how AI tools (e.g. generative, predictive, assistive) can be applied to enhance user experience or operational efficiency.
What’s in it for you
- The chance to shape meaningful products that impact thousands of businesses.
- High-autonomy role within a growing product function committed to innovation.
- Exposure to group-level strategy and decision-making.
- A collaborative culture that values initiative, experimentation, and customer-first thinking.
- 25 days of holiday (plus bank holidays), your birthday off, and extra time for newlyweds or new pet parents.
- Community volunteer days, and tailored support for growing families.
Locations
Product Owner employer: The Citation Group
Contact Detail:
The Citation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you’re genuinely interested in what we do at Citation Group, and be ready to discuss how you can contribute to our vision.
✨Tip Number 3
Practice your pitch! Be clear about your experience and how it aligns with the Product Owner role. We want to hear how you can drive product strategy and deliver value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our team at Citation.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Owner role. Highlight your experience with digital products and how it aligns with our vision at Citation Group. We want to see how you can contribute to our mission!
Showcase Your Skills: Don’t just list your skills—demonstrate them! Use specific examples from your past experiences that showcase your strategic thinking, stakeholder management, and user-centred design principles. We love seeing how you’ve made an impact in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the heart of your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Citation!
How to prepare for a job interview at The Citation Group
✨Know Your Product Inside Out
As a Product Owner, you need to demonstrate a deep understanding of the products you'll be managing. Research Citation Group's product portfolio and think about how your experience aligns with their vision. Be ready to discuss specific features and how they can be improved or expanded.
✨Showcase Your Strategic Thinking
Prepare to talk about how you've defined and delivered product strategies in the past. Use examples that highlight your ability to balance short-term wins with long-term goals. Think about how you can apply this to Citation Group’s objectives and client needs.
✨Communicate Clearly and Confidently
Strong communication skills are crucial for a Product Owner. Practice articulating your thoughts on product performance metrics and user-centred design principles. Be prepared to explain how you would collaborate with cross-functional teams to ensure successful product delivery.
✨Embrace the Agile Mindset
Familiarise yourself with Agile methodologies and be ready to discuss how you've applied them in previous roles. Highlight your focus on outcomes rather than just processes, and share examples of how you've driven product discovery and prioritisation effectively.